Organisational Behavioure

ROBBMC08.QXD.0132431521

12/15/05

12:25 PM

Page 258

Reason is, and ought only to be the slave of the passions, and can never pretend to any other office than to serve and obey them.
— David Hume

Emotions and Moods
After reading this chapter, you should be able to:

1

Differentiate emotions from moods.

5

2

Discuss the different aspects of emotions. Discuss the impact emotional labor has on employees.

6

Identify the sources of emotions and moods. Discuss the case for and the case against emotional intelligence.

7

Apply concepts on emotions and moods to OB issues.

3
4

Describe external constraints on emotions. LEARNING
258

OBJECTIVES

ROBBMC08.QXD.0132431521

12/15/05

12:25 PM

Page 259

CHAPTER

8

Emotions Can Be Powerful teve Wynn, the famous hotel

S

on the grounds of his flagship hotel and

mogul, is an emotional person.1

casino, The Mirage. At the same time,

He is known for his infectious

while Wynn was in charge of the

enthusiasm, as well as his temper. He once

Mirage, it was high on Fortune’s

shot off his index finger in his office. And

list of America’s Most Admired

when describing his new $2.7 billion hotel,

Companies.

which he named after himself, he broke

Interestingly, in contrast

into a song from a musical.When have you

to Wynn’s volatile person-

ever seen a CEO do that? Wynn’s also given

ality, his new hotel is

to making outlandish statements. He said

meant to appeal to peo-

of his new hotel, “This building is more

ple’s desire for calm-

complex than any other structure in the

ness. Gone are the

history of the world.” He also once com-

exotic public displays,

mented, smiling, that “Las Vegas is sort of

such

like how God would do it if he had money.”

and caged tigers, that

Many regard Wynn as the most power-

graced

as

volcanoes his earlier

ful man in Nevada,

Cited: 34. J. T. Cacioppo and W. L. Gardner, “Emotion,” Annual Review of Psychology 50 (1999), pp the New Work Place: A Guide to the Human Impact of Modern WorkingP (Chichester, UK: John Wiley and Sons, 2005), pp. Personality 21 (1987), pp. 1–39. Processing,” Journal of Personality and Social Psychology 87, no. 6 (2004), pp 38. D. Watson, Mood and Temperament (New York: Guilford Publications, 2000). European Journal of Personality 2, no. 4 (December 1988), pp Personality & Individual Differences, 32, no. 5 (April 2002), pp 41. Watson, Mood and Temperament (2000). Journal of Applied Psychology 88, no. 6 (December 2003), pp 45. See “Monday Blahs, May 16, 2005 (http://www.ashidome. com/blogger/housearrest.asp?c=809&m=5&y=2005) (May 16, 2005). Human Strengths, (Washingon, DC: American Psychological Association, 2003), pp 47. Watson, Mood and Temperament (2000). Psychologist 50, no. 2 (February 1995), pp. 69–78. Nun Study,” Journal of Personality and Social Psychology 80, no. 5 (2001), pp 50. Sleep in America Poll (Washington, DC: National Sleep Foundation, 2005). 51. M. Lavidor, A. Weller, and H. Babkoff, “How Sleep Is Related to Fatigue,” British Journal of Health Psychology 8 (2003), pp. Students: A Repeated Measures Approach,” Behavioral Medicine 23 (1998), pp Prefrontal Cortex Function,” Annual Review of Neuroscience 24 (2001), pp Satisfaction,” Working paper, Department of Management, University of Florida, 2005. Psychology 79, no. 4 (2000), pp. 644–55. Porter (eds.), Annual Review of Psychology, vol. 26 (Palo Alto, CA: Annual Reviews, 1985), pp Psychology, vol. 14 (Newbury Park, CA: Sage, 1992), pp. 178–97; and A