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Organisational Change Management

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Organisational Change Management
1. Introduction

Organizational Change Management encompasses all activities aimed at helping an organization successfully accept and adopt new technologies and new ways to serve its customers. Effective change management enables the transformation of strategy, processes, technology, and people to enhance performance and ensure continuous improvement in an ever-changing environment. A comprehensive and structured approach to organizational change management is critical to the success of any project that will bring about significant change.

Fig I. Adapted from State of Oklahoma CORE Project Change Management Plan

In any large implementation, the Project Team can expect to experience resistance and reluctance to change. The Organizational Change Management will provide the various stakeholder groups information about the project’s purpose, scope, benefits, timeline and training opportunities as well as how the individual job environment will change due to the implementation of the applications. The messages we will provide via this plan will be customized, based on the specific needs of each group affected by the project.

It is the intent of the project team that this Organizational Change Management effort will lessen the “Production Dip” that is inevitable in any varied and complex project.

2. Objective

• Discuss the Organizational Change Management team and explore ways Organizational Change Management can work with Apps Delivery
• Cover Organizational Change Management tools
• Explain Organizational Change Management metrics

3. Organizational Change Management Scope - Overview

a. Stakeholder Management

The impact of organizational change imposed by implementation of a project should always be taken into account. To promote a successful delivery, identify who will be affected by the business process and technology changes that the project will cause.

1* For each stakeholder, determine their degree of support for the

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