Organizational Behavior
EXAM II
ORGANIZATIONAL BEHAVIOR—MBA
Semester I, 2010-2011
True and False (1 point each)
_____1. Every employee in the organization is individually responsible for the success of change.
_____2. During a conflict, persons should be expected to explain their unintended remarks.
_____3. Political players often rely on outside consultants to further their agenda.
_____4. Visibility is an important power technique.
_____5. Reducing uncertainty assists change, but can create greater individual power.
Multiple Choice.
Three points each.
_____6. When interpersonal problems emerge, your boss brings everyone together to work out problems. He will go along with any solution selected, so long as it is at all reasonable. This style of handling interpersonal conflict can be described as:
a. avoidance. b. compromise. c. accommodation. d. none of the above.
_____7. The sale of your company’s super-computer to one of your major customers has not been progressing well. You are well-aware that the super-computer is a very expensive product. Your customer has given you one last chance to explain the merits of your product. What method of communication would you use to do this explanation? You would:
a. send the customer a well-written letter, and then you would call her up and check if she needs any clarification. b. Make a video-tape in which you explain the merits of your product as clearly as possible. c. Meet with the customer and explain the merits of your product as clearly as possible. d. Send your top sales person for a face-to-face meeting with the customer, and advise your sales person to “get her to listen to you.” e. Take a tough stand, and inform the customer that you have already specified your position, and there is nothing new to add.
_____8. Sam and Sandra are co-employees in a trucking company. In a conversation, Sam tells Sandra: "Joe, is a good man, is likable, knows his job very
ORGANIZATIONAL BEHAVIOR—MBA
Semester I, 2010-2011
True and False (1 point each)
_____1. Every employee in the organization is individually responsible for the success of change.
_____2. During a conflict, persons should be expected to explain their unintended remarks.
_____3. Political players often rely on outside consultants to further their agenda.
_____4. Visibility is an important power technique.
_____5. Reducing uncertainty assists change, but can create greater individual power.
Multiple Choice.
Three points each.
_____6. When interpersonal problems emerge, your boss brings everyone together to work out problems. He will go along with any solution selected, so long as it is at all reasonable. This style of handling interpersonal conflict can be described as:
a. avoidance. b. compromise. c. accommodation. d. none of the above.
_____7. The sale of your company’s super-computer to one of your major customers has not been progressing well. You are well-aware that the super-computer is a very expensive product. Your customer has given you one last chance to explain the merits of your product. What method of communication would you use to do this explanation? You would:
a. send the customer a well-written letter, and then you would call her up and check if she needs any clarification. b. Make a video-tape in which you explain the merits of your product as clearly as possible. c. Meet with the customer and explain the merits of your product as clearly as possible. d. Send your top sales person for a face-to-face meeting with the customer, and advise your sales person to “get her to listen to you.” e. Take a tough stand, and inform the customer that you have already specified your position, and there is nothing new to add.
_____8. Sam and Sandra are co-employees in a trucking company. In a conversation, Sam tells Sandra: "Joe, is a good man, is likable, knows his job very