Organizational Behavior
ORGANIZATIONAL BEHAVIOR
Case Study 1
1. What did Dan mean? Dan meant that Bernie cannot continue being the manager he desire to be because he is not doing well for the whole cafeteria. Bernie has different style of leading which is not matched with the previous manager’s approach. Since Bernie is somewhat on the “friendly approach” rather than the leadership style of Debra, the employees felt that Bernie will not reprimand them or order them. They felt that Bernie would always understand with their limitation. When Dan lit a cigarette in front of Bernie, I believe he was testing him because He wanted Bernie to do things more professionally to lead his employees and to separate the personal relationship he has with his subordinates from the professional side.
2. Why was Erma mad? I think Erma got mad because she felt embarrassed towards Bernie when he helped her wash the lettuce. Since Erma is in a rank and file position she felt invaded or awkward because the manager is helping her in washing the lettuce.
3. What should Bernie do about Esther? About Erma? About Dan and the smoking, which is strictly against the rules? I think Bernie should talk to allthis employee one by one in a closed- door session and remind them of the policies that they should follow and if they would continue doing it again, he would distribute them a memo, where the rules and responsibility inside the cafeteria is a must.
4. Why isn’t Bernie able to maintain performance standards? Bernie did not maintain the performance standards because he was from the “rank and file” position, I think he doesn’t want his employees to feel that even if he achieved his position as a manager, he must not run the cafeteria as what Debra runs it. I felt that his “friendly approach” should be enough to hold his employees, though it did not work. 5. If you were Bernie’s supervisor, what advice would you have given him before he started on the job?
Case Study 1
1. What did Dan mean? Dan meant that Bernie cannot continue being the manager he desire to be because he is not doing well for the whole cafeteria. Bernie has different style of leading which is not matched with the previous manager’s approach. Since Bernie is somewhat on the “friendly approach” rather than the leadership style of Debra, the employees felt that Bernie will not reprimand them or order them. They felt that Bernie would always understand with their limitation. When Dan lit a cigarette in front of Bernie, I believe he was testing him because He wanted Bernie to do things more professionally to lead his employees and to separate the personal relationship he has with his subordinates from the professional side.
2. Why was Erma mad? I think Erma got mad because she felt embarrassed towards Bernie when he helped her wash the lettuce. Since Erma is in a rank and file position she felt invaded or awkward because the manager is helping her in washing the lettuce.
3. What should Bernie do about Esther? About Erma? About Dan and the smoking, which is strictly against the rules? I think Bernie should talk to allthis employee one by one in a closed- door session and remind them of the policies that they should follow and if they would continue doing it again, he would distribute them a memo, where the rules and responsibility inside the cafeteria is a must.
4. Why isn’t Bernie able to maintain performance standards? Bernie did not maintain the performance standards because he was from the “rank and file” position, I think he doesn’t want his employees to feel that even if he achieved his position as a manager, he must not run the cafeteria as what Debra runs it. I felt that his “friendly approach” should be enough to hold his employees, though it did not work. 5. If you were Bernie’s supervisor, what advice would you have given him before he started on the job?