Organizational Behavior Notes
What is Organizational Behavior?
What is Organizational Behavior - A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an orgs effectiveness.
Understanding OB helps determine manager effectiveness * Technical & Quantitative skills are important however...Leadership & Communication are CRITICAL!
Organizational benefits of skilled managers * Lower turnover of quality employees * Higher quality application for recruitment * better financial performance Management Functions * Plan * Organize * Lead * Control Mintzberg's Managerial Roles
Discovered 10 managerial roles into three groups * Interpersonal * informational * decisional Interpersonal * figurehead - symbolic head * leader - responsible for motivation * liason - maintains a network of outside contacts
Informational
* Monitor * Disseminator * Spokesperson
Decisional
* Entrepreneur * Disturbance handler * Resource allocater * Negotiator Essential Management skills * Technical - ability to apply specialized knowledge or expertise * Human - ability to work with, understand, and motivate people * Conceptual - mental ability to analyze and diagnose complex situations
Intuition
* gut feeling * individual observation * common sense
Systematic study * looks at relationships * scientific evidence * predicts behaviors Evidence-Based Management (EBM) - Basing managerial decisions on the best available scientific evidence * pose a managerial question * search for best available evidence * apply relevant information Managers should use all 3 approaches (Intuition, Systematic study, EBM) * intuition is often based on inaccurate info *
What is Organizational Behavior - A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an orgs effectiveness.
Understanding OB helps determine manager effectiveness * Technical & Quantitative skills are important however...Leadership & Communication are CRITICAL!
Organizational benefits of skilled managers * Lower turnover of quality employees * Higher quality application for recruitment * better financial performance Management Functions * Plan * Organize * Lead * Control Mintzberg's Managerial Roles
Discovered 10 managerial roles into three groups * Interpersonal * informational * decisional Interpersonal * figurehead - symbolic head * leader - responsible for motivation * liason - maintains a network of outside contacts
Informational
* Monitor * Disseminator * Spokesperson
Decisional
* Entrepreneur * Disturbance handler * Resource allocater * Negotiator Essential Management skills * Technical - ability to apply specialized knowledge or expertise * Human - ability to work with, understand, and motivate people * Conceptual - mental ability to analyze and diagnose complex situations
Intuition
* gut feeling * individual observation * common sense
Systematic study * looks at relationships * scientific evidence * predicts behaviors Evidence-Based Management (EBM) - Basing managerial decisions on the best available scientific evidence * pose a managerial question * search for best available evidence * apply relevant information Managers should use all 3 approaches (Intuition, Systematic study, EBM) * intuition is often based on inaccurate info *