When we read the case study, the Ratchetts’ Ltd can simplified separate to two large teams that are car sales and after sales. One team is also within three different types of group. How can we distinction the team and group in that case? People think team and group that means can interchange to each other. So that they always misunderstand team and group the definition. Team and group are always making us complicate when we use it. If you want to make distinctions clearly, we are always following some theories to help them classified the team and group. Let us discuss as the below: * Team – Occur when a small number of members with shared leadership, who perform interdependent jobs with individual and mutual accountability of group members, become together evaluation and discussion problem, making decision for solving the problem at the planning, and reward. In practice meaning, the full tension and counter-balance of human behaviour will need to be demonstrated in the team.
Related to the case Ratchetts Ltd has three departments team: Car sales and After-sale separate with service and parts. Car sales team mangers whose lead their team individual and mutual accountability of three groups, and also need to solve out the problem. For example: Car sales manager has to solve the problem with new-car sales department members argue after-car sales department can make profit more than them and others arguments is within the customer is belongs to who?
* Group – Two or more with a clear leader who perform independent jobs with individual accountability, evaluation, and rewards. A collection of people who interact with one another, accept rights and obligations as members and who share a common identity.
Related to the case Ratchetts Ltd consists of three groups with one team. Such as Car sales manager who is responsible for three separate groups: new cars, used cars and fleet sales. The after sale manager is responsible for two teams: Service and