Ensure Team effectiveness
Ensuring Team Effectiveness
Fictional Motors
22 Binary St
Hornsby
NSW
Contents
1) Organisation
2) Organisational goals
3) Team purpose
4) Team responsibilities
5) Team goals
6) Team plans
7) Team objectives
8) Performance plan
9) Establish expected outcomes
10) Establish expected outputs
11) Key performance indicators
12) Goals for work team
13) Support team
14) Strategies to achieve team cohesion
15) Develop policies
16) Provide feedback
17) Develop processes
18) Conclusion
The organisations business is the sale, service and repair of automotive vehicles to customers and potential customers to meet a consumer need.
This organisation is a car dealership that also has a service department. The goals of the service department are to satisfy client requests and concerns about their vehicles . Another goal of the service department is to facilitate sales for the sales department.
The main goal to ensure client satisfaction. There are other goals which are to increase revenue and increase the number of cars sold each month. To achieve these the company has to increase efficiency and productivity.
There is one organisation made up of many different teams. There is the management team, office team, sales, spare parts and service. Each one of the teams is further broken down into smaller teams, There is a dealer principal, office manager,service manager, sales manager, spare parts manager, and an internal service manager. The purpose of the service team is to satisfy customer requirements for their vehicles. Each member of the team has a role and responsibilities. The service team has three components to is. The service manager, service advisors, and technicians.
The service manager is responsible for the whole team and is accountable to the dealer principal. Each member of the team is accountable to the service manager.
The service advisors are
Fictional Motors
22 Binary St
Hornsby
NSW
Contents
1) Organisation
2) Organisational goals
3) Team purpose
4) Team responsibilities
5) Team goals
6) Team plans
7) Team objectives
8) Performance plan
9) Establish expected outcomes
10) Establish expected outputs
11) Key performance indicators
12) Goals for work team
13) Support team
14) Strategies to achieve team cohesion
15) Develop policies
16) Provide feedback
17) Develop processes
18) Conclusion
The organisations business is the sale, service and repair of automotive vehicles to customers and potential customers to meet a consumer need.
This organisation is a car dealership that also has a service department. The goals of the service department are to satisfy client requests and concerns about their vehicles . Another goal of the service department is to facilitate sales for the sales department.
The main goal to ensure client satisfaction. There are other goals which are to increase revenue and increase the number of cars sold each month. To achieve these the company has to increase efficiency and productivity.
There is one organisation made up of many different teams. There is the management team, office team, sales, spare parts and service. Each one of the teams is further broken down into smaller teams, There is a dealer principal, office manager,service manager, sales manager, spare parts manager, and an internal service manager. The purpose of the service team is to satisfy customer requirements for their vehicles. Each member of the team has a role and responsibilities. The service team has three components to is. The service manager, service advisors, and technicians.
The service manager is responsible for the whole team and is accountable to the dealer principal. Each member of the team is accountable to the service manager.
The service advisors are