report on coca cola customer service starndards
Doing a randomly visit-a surprise visit makes you see what really goes on. By posting contact information so both customers and employees can report unsatisfactory behaviour or conditions, call the number to report unprofessional behaviour.
Perform random audits-To ensure everything that's supposed to be in the workplace is actually there.
Place monitoring equipment in the workplace-Typically this includes cameras and software to monitor employees' use of the computer. However, we are sensitive to the fact that some employees might consider cameras an invasion of privacy or a vote of no confidence on the part of management, which could in turn damage morale
Managing Customer Service
Some of the team and individual goals they use are:
• Deliver products and services at the agreed upon time to all customers.
• Listen to, accept, and act upon customer feedback.
• Assist all customers in defining their needs and requests.
• Provide courteous and professional customer service.
• Deliver the highest quality products and service with the goal of exceeding customer expectations.
Contact Us
Consumer Information Centre and Switchboard
Tel:13 COKE (132653)
Phone answering skills are critical for our business, because it is still most business primary point of contact with
Customers. Our team on the ground will answer all your calls within our business day.
We have trained Email Receptionists at over our all call centers that can respond to your emails 24/7/365.
In addition to responding to emails, our Email Answering Service also sort and direct messages to the proper contact person in our organization.
Whatever the number of emails we typically receive per day, Answer Net’s Email Answering Service agents are guaranteed to handle each and every one with speed and accuracy.
Translators are also readily available to interpret any email that is not in English
Australian Customer Sales and Service Centre
Sales Enquiries: 13 COKE (132 653)
Perform random audits-To ensure everything that's supposed to be in the workplace is actually there.
Place monitoring equipment in the workplace-Typically this includes cameras and software to monitor employees' use of the computer. However, we are sensitive to the fact that some employees might consider cameras an invasion of privacy or a vote of no confidence on the part of management, which could in turn damage morale
Managing Customer Service
Some of the team and individual goals they use are:
• Deliver products and services at the agreed upon time to all customers.
• Listen to, accept, and act upon customer feedback.
• Assist all customers in defining their needs and requests.
• Provide courteous and professional customer service.
• Deliver the highest quality products and service with the goal of exceeding customer expectations.
Contact Us
Consumer Information Centre and Switchboard
Tel:13 COKE (132653)
Phone answering skills are critical for our business, because it is still most business primary point of contact with
Customers. Our team on the ground will answer all your calls within our business day.
We have trained Email Receptionists at over our all call centers that can respond to your emails 24/7/365.
In addition to responding to emails, our Email Answering Service also sort and direct messages to the proper contact person in our organization.
Whatever the number of emails we typically receive per day, Answer Net’s Email Answering Service agents are guaranteed to handle each and every one with speed and accuracy.
Translators are also readily available to interpret any email that is not in English
Australian Customer Sales and Service Centre
Sales Enquiries: 13 COKE (132 653)