Pasws Palace Pet Clinic
Executive Summary
Paws Palace Pet Clinic is experiencing a high influx of new patients for Dr.Bill Schulke and his wife/manager, Sue Schulke. The opportunity of prospective new patients and profits is wonderful if all new patients could be attended to. The problem lies in the simple question, would a veterinary assistant be necessary in order to treat all patients and still keep profits soaring up for the clinic? Using Monte Carlo simulation and distributions fitting using the @Risk software, the below report will showcase how a veterinary assistant is the best option for the clinic’s future and will double their profits annually.
Background
Paws Palace Pet was initiated by Veterinarian, Bill Schulke, along with his wife/office manager, Sue Schulke. In the beginning two years of their practice, they would work regularly scheduled business hours of 8:30am to 5:30pm. Over the last year they have experienced a growth in patients and have found the need to work past regular hours. Bill has created a policy for self-preservation, he will take the last patient at 7:00pm and if there are any remaining patients, they would need to return the following day.
Although working past hours has allowed profit and gain in patients, at the end of the day, Bill still has 2-5 patients left without attention. This then results in lost patients who do not return again the following day and it also results in loss in potential profits.
His wife, Sue, was instructed to keep track of 100 customers in detail. Once this was done, and all details from arrival times and length of time required to see the doctor were taken into account. It was noticed that the likely service time was about 25 minutes, the worst was about 45 minutes, and the best was about 5 minutes. The date then also showed that half of the customers who had to wait 40 minutes or more would leave without seeing the doctor, ensuing in more profit loss as those patients not seen at the end of the
Paws Palace Pet Clinic is experiencing a high influx of new patients for Dr.Bill Schulke and his wife/manager, Sue Schulke. The opportunity of prospective new patients and profits is wonderful if all new patients could be attended to. The problem lies in the simple question, would a veterinary assistant be necessary in order to treat all patients and still keep profits soaring up for the clinic? Using Monte Carlo simulation and distributions fitting using the @Risk software, the below report will showcase how a veterinary assistant is the best option for the clinic’s future and will double their profits annually.
Background
Paws Palace Pet was initiated by Veterinarian, Bill Schulke, along with his wife/office manager, Sue Schulke. In the beginning two years of their practice, they would work regularly scheduled business hours of 8:30am to 5:30pm. Over the last year they have experienced a growth in patients and have found the need to work past regular hours. Bill has created a policy for self-preservation, he will take the last patient at 7:00pm and if there are any remaining patients, they would need to return the following day.
Although working past hours has allowed profit and gain in patients, at the end of the day, Bill still has 2-5 patients left without attention. This then results in lost patients who do not return again the following day and it also results in loss in potential profits.
His wife, Sue, was instructed to keep track of 100 customers in detail. Once this was done, and all details from arrival times and length of time required to see the doctor were taken into account. It was noticed that the likely service time was about 25 minutes, the worst was about 45 minutes, and the best was about 5 minutes. The date then also showed that half of the customers who had to wait 40 minutes or more would leave without seeing the doctor, ensuing in more profit loss as those patients not seen at the end of the