Patient-Centered Health Care Delivery: A Case Study

Patient-centered health care is the dominant model in health service delivery. Within this framework, patient satisfaction has emerged as an important indicator of the quality of patient care (Brown, Stewart, McCracken, et al, 1986). The significance of patient satisfaction is further emphasized by evidence that satisfied patients are more likely to adhere to treatment, benefit from their health care, and have a higher quality of life. Additionally, patient satisfaction data have been used for quality assurance and accreditation of hospitals and rehabilitation centers (Draper & Hill, 1995). Beyond these quality assurance imperatives, patients’ views and concerns should be essentially important to clinicians because they can inform improvements in the quality and outcomes of care (Wagner & Bear, 2009, p. 693). With the growing number of physical therapy clinics in today’s market, and where patients are becoming more involved with their healthcare secondary to having greater access to information and higher expectation for the quality of care they receive, satisfying the patients is very important. Consequently, physical therapy clinics are being
Stakeholders of the organization must hold each other accountable for maintaining these ethics. To address ethical requirements for quality improvement and their relationship to patient satisfaction. According to Lynn et al (2007) quality improvement is defined as “systematic, data-guided activities designed to bring about immediate improvements in health care delivery in particular settings” (p. 2). For this reason, the improvement of quality should be a key part of normal health care operations. Both clinicians and patients have an ethical responsibility to participate in quality improvement to help improve patient satisfaction, as long as that it observes ethical