Patient Satisfaction

Utah State University

DigitalCommons@USU
All Graduate Reports and Creative Projects Graduate Studies, School of

4-1-2011

Improving Patient Satisfaction in a Hospital Foodservice System Using Low-Cost Interventions: Determining Whether a Room Service System is the Next Step
Vanessa A. Theurer
Utah State University

Recommended Citation
Theurer, Vanessa A., "Improving Patient Satisfaction in a Hospital Foodservice System Using Low-Cost Interventions: Determining Whether a Room Service System is the Next Step" (2011). All Graduate Reports and Creative Projects. Paper 32. http://digitalcommons.usu.edu/gradreports/32

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IMPROVING PATIENT SATISFACTION IN A HOSPITAL FOODSERVICE SYSTEM USING LOW-COST INTERVENTIONS: DETERMINING WHETHER A ROOM SERVICE SYSTEM IS THE NEXT STEP By Vanessa A. Theurer A plan B report in partial fulfillment of the requirements for the degree of MASTER OF DIETETICS ADMINISTRATION in Nutrition, Dietetics, and Food Sciences

Approved:

_________________________________ Janette Smith Kudin, MS,RD,CD Major Professor

_________________________________ Janet B. Anderson, MS,RD,CD Committee Member

_________________________________ Nedra K. Christensen, PhD,MS,RD,CD Committee Member

_________________________________ Jennifer Oler, MS,RD,CD Committee Member

UTAH STATE UNIVERSITY Logan, Utah 2011

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Copyright © Vanessa Theurer 2011 All Rights Reserved

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CONTENTS Page ABSTRACT .................................................................................................................... iv LIST OF TABLES

References: ............................................................................................................... 46 APPENDIX .................................................................................................................... 49   iv   ABSTRACT A survey was used to assess patient foodservice satisfaction at an acute care hospital. Results were then used to identify the lowest scoring areas of foodservice. Low-cost interventions were implemented to address the areas of needed improvement. Patient satisfaction was reassessed by re-issuing surveys. Group T-tests were used to compare the results of the baseline and follow-up surveys (P