Perfect Pizzeria Case Study
Table of Contents
Executive Summary………………………………………………..3
Problem Statement…………………………………………………4
Analyzing Case Data……………………………………………….4 Managerial Employees……………………………………..4 Non-Managerial Employees………………………………..6 Key Decision Criteria…...................................................................6 Alternative Analysis……………………………………………….7 Recommendations…………………………………………………10 Criteria 1……………………………………………………10 Criteria 2……………………………………………………10 Criteria 3…………………………………………………....11 Criteria 4……………………………………………………11 Criteria 5……………………………………………………11 Criteria 6……………………………………………………12 Criteria 7……………………………………………………12 Action and Implementation Plan………………………………......13 Employee Handbook……………………………………….13 Reward and Bonus Program………………………………..14 Training Program………………………………..………….14 Softball Team……………………………………………….15 Quarterly Evaluation………………………………………..16
Conclusion…………………………………………………………. 17
Chart……………….……………………………………………......17
References………….…………………………………………….....18
Executive Summary Perfect Pizzeria is experiencing managerial and employee problems that are negatively affecting the chains second largest franchise located in located in Southern Illinois. The overall issues that we will address in our case study for Perfect Pizzeria are: the lack of formal training, systematic criteria for the selection of managers and employees positions; the high turnover rate; the lack of incentive/rewards for employees aside from management; low profit rate due to high percentage of damage or unsold goods, lack of employee loyalty and motivation, no room for advancement beyond management unless employees invest in the franchise. And lastly, the lack of organizational structure with respect to not having an official handbook outlining the company’s policy and procedures, goals and objectives of the company. Additionally, we will address the Rational Choice Decision-Making Process, the Exit-Voice-Loyalty-Neglect (EVLN) model as well as the
Executive Summary………………………………………………..3
Problem Statement…………………………………………………4
Analyzing Case Data……………………………………………….4 Managerial Employees……………………………………..4 Non-Managerial Employees………………………………..6 Key Decision Criteria…...................................................................6 Alternative Analysis……………………………………………….7 Recommendations…………………………………………………10 Criteria 1……………………………………………………10 Criteria 2……………………………………………………10 Criteria 3…………………………………………………....11 Criteria 4……………………………………………………11 Criteria 5……………………………………………………11 Criteria 6……………………………………………………12 Criteria 7……………………………………………………12 Action and Implementation Plan………………………………......13 Employee Handbook……………………………………….13 Reward and Bonus Program………………………………..14 Training Program………………………………..………….14 Softball Team……………………………………………….15 Quarterly Evaluation………………………………………..16
Conclusion…………………………………………………………. 17
Chart……………….……………………………………………......17
References………….…………………………………………….....18
Executive Summary Perfect Pizzeria is experiencing managerial and employee problems that are negatively affecting the chains second largest franchise located in located in Southern Illinois. The overall issues that we will address in our case study for Perfect Pizzeria are: the lack of formal training, systematic criteria for the selection of managers and employees positions; the high turnover rate; the lack of incentive/rewards for employees aside from management; low profit rate due to high percentage of damage or unsold goods, lack of employee loyalty and motivation, no room for advancement beyond management unless employees invest in the franchise. And lastly, the lack of organizational structure with respect to not having an official handbook outlining the company’s policy and procedures, goals and objectives of the company. Additionally, we will address the Rational Choice Decision-Making Process, the Exit-Voice-Loyalty-Neglect (EVLN) model as well as the
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