Performance Appraisal Using Behaviorally Anchored Rating Scales at Federal Bank Limited

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DECLARATION

I hereby declare that the project work titled ‘Performance Appraisal using Behaviorally Anchored Rating Scale’ submitted to Mahatma Gandhi University is a record of the original work done by me and no part of it has been submitted earlier for any Degree, Post Graduation or similar of any other university or institution.

Place : Pullikkanam Signature :
Date Name : Anish Basheer

Table of Contents
INTRODUCTION 1
Relevance of Performance appraisal 1
Behaviorally Anchored Rating Scales 1
INDUSTRY AND COMPANY PROFILE 2
Industry Profile 2
Company Profile 3
Products and Services 4
METHODOLOGY 5
Objectives of the study 5
Data Collection 5
ANALYSIS AND INTERPRETATION 6
Personal Information 6
Age of the respondents 6
Gender of the respondents 7
Qualification of the respondent 8
Analysis on performance dimensions 9
Communication Skills 9
Control over the class 14
Approachability 19
Fair and unbiased attitude 24
Punctuality and Regularity 29
Knowledge of the subject matter 34
Relationship with the trainees 39
Personal appearance 44
Guidance and Helpfulness 49
Professionalism 54
Analysis using Overall Mean Value Chart 59
Analysis using BARS 60
FINDINGS, SUGGESTIONS AND CONCLUSION 61
Findings 61
Suggestions 62
Conclusion 63

List of Tables

Table 1 - Age of the respondents 6
Table 2 - Gender of the respondents 7
Table 3 - Qualification of the respondent 8
Table 4 - Communication with the trainers 9
Table 5 - Trainers concern over the understanding of trainees 10
Table 6 - Trainers’ correct flow of knowledge and information 11
Table 7 - Trainers’ poor communicative skills 12
Table 8 - Trainers’ failure in explaining the theories and concepts 13
Table 9 - Undivided attention of the trainees 14
Table 10 - Trainer’s ability to conduct class peacefully 15
Table 11- General discipline of the class 16