Phillip's Furniture Case
Phillips Furniture
Introduction
The following information outlines the changes that should be incorporated within Phillips Furniture to make their company better to do business with.
Types of Changes within the Company Human Resources would need to address the organizational culture and develop a plan to enhance their values and beliefs. Currently they do not have any set guidelines to inform employees on what the proper behavior is or their expectation within the company. Set guidelines would need to be formatted and communicated to all managers first. This way they can review and provide any additional input or ask questions as needed. By gaining the managers buy-in first they will be able to communicate the changes to their employees more effectively. Once the managers sign off the HR Manager should communicate the changes in writing to all employees. The guidelines that should be outlined would be values, behaviors, quality, productivity, attendance and tardiness. By incorporating guidelines into the company the managers will see an initial drop in engagement and morale, however once the employees see the results both should begin to improve.
Values and Behaviors
Values would be specific and include trust, respect, honesty, integrity, accountability and customer focused. Each employee would be asked to live the company values and their performance would be evaluated based on this criteria. Behaviors would include substance abuse, ethics, discrimination and harassment.
Quality and Productivity Performance Quality and productivity would be implemented with a set minimum standard that must be met monthly. Those would could not meet and maintain based on a 3 month average would be placed on a formal coaching plan. Quality minimum standard would be >=93% and productivity minimum standard would be >=80%
Attendance and Tardiness Attendance and tardiness should also be a set minimum standard. No more than 6 unexcused
Introduction
The following information outlines the changes that should be incorporated within Phillips Furniture to make their company better to do business with.
Types of Changes within the Company Human Resources would need to address the organizational culture and develop a plan to enhance their values and beliefs. Currently they do not have any set guidelines to inform employees on what the proper behavior is or their expectation within the company. Set guidelines would need to be formatted and communicated to all managers first. This way they can review and provide any additional input or ask questions as needed. By gaining the managers buy-in first they will be able to communicate the changes to their employees more effectively. Once the managers sign off the HR Manager should communicate the changes in writing to all employees. The guidelines that should be outlined would be values, behaviors, quality, productivity, attendance and tardiness. By incorporating guidelines into the company the managers will see an initial drop in engagement and morale, however once the employees see the results both should begin to improve.
Values and Behaviors
Values would be specific and include trust, respect, honesty, integrity, accountability and customer focused. Each employee would be asked to live the company values and their performance would be evaluated based on this criteria. Behaviors would include substance abuse, ethics, discrimination and harassment.
Quality and Productivity Performance Quality and productivity would be implemented with a set minimum standard that must be met monthly. Those would could not meet and maintain based on a 3 month average would be placed on a formal coaching plan. Quality minimum standard would be >=93% and productivity minimum standard would be >=80%
Attendance and Tardiness Attendance and tardiness should also be a set minimum standard. No more than 6 unexcused
References: Mathis, R. L. (2011). Human Resource Management (13th ed.). Mason: South-Western Cengage Learning. Mathis, R. L. & Jackson, J. H. (2011). Human Resources Management (13th ed.). Mason, OH: Thomson South-Wester