Fragmentation of mass markets segments Consumers: variety of needs & preferences Marketers: offer variety of choices via multitude of marketing offerings Marketing segmentation: Needs Action Linking market needs to an org’s marketing program Market needs Segmentation/Targeting MM A market segment: Group of consumers with homogenous profile & common needs will similarly respond to a marketing program
Segmentation – targeting – positioning
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Using market-product grids: see how Reebok use different Reebok shoes to reach segments of customers with different needs Single product multiple market segments e.g. TIME magazine multiple geographical mkts multiple products multiple segments firm offers variations of the basic product to high-end and low-end users e.g. GAP with Old Navy, Banana Republic segments of one mass customization built to order
Segmentation – targeting – positioning
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How to segment and target markets: 1. Group potential buyers into segments 2. Group products into categories 3. Develop a Market-Product Grid and estimate size of the market 4. Select target markets 5. Take marketing actions to reach target markets
Segmentation – targeting – positioning
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Criteria used in defining segments: 1. profitability 2. similarity of needs of potential buyers within a segment 3. differences of needs and buyers across segments 4. potential of a marketing action to reach a segment 5. simplicity and cost of assigning potential to segments
Segmentation – targeting – positioning
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BASES OF SEGMENTATION 1. geography – regional differences Burger King: spicy offerings in the SW 2. demographics – household size 3. psychographics – lifestyle 4. benefits sought – product features 5. usage pattern/patronage – usage rate 80-20 rule
Segmentation – targeting – positioning
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Criteria for selecting target segments
1. market size – substantiability 2. expected growth –