Moore explains that in order to bypass the Chasm the companies need to have a plan that fit to the following terms:
1. Have a clear vision of the prototype and standard product
2. Segment the pragmatist early majority market early
3. The first niche is the hardest. Convincing the leaders of opinion
4. To develop the perfect product for the “niche in question”
5. Dominated by the quality of the solution …show more content…
Garvin, 1984). The international and local market is rich in business cases of products that have sparked considerable soul-searching among managers. In addition several surveys have voiced consumers' dissatisfaction with the existing levels of quality and service of the products they buy. Many studies indicate of the willing of business units, of major companies’ managers, to “producing to high quality standards” as their chief current concern.
Despite the interest of managers, the academic literature on quality has not been reviewed extensively. The problem is one of coverage: scholars in four disciplines — philosophy, economics, marketing, and operations management — have considered the subject, but each group has viewed it from a different vantage point. Philosophy has focused on definitional issues; economics, on profit maximization and market equilibrium; marketing, on the determinants of buying behavior and customer satisfaction; and operations management, on engineering practices and manufacturing control. The result has been a host of competing perspectives, each based on a different analytical framework and each employing its own …show more content…
Aaker continue deeply - perceived quality is an intangible, overall feeling about a brand. However, it usually will be based on underlying dimensions which include characteristics of the products to which the brand is attached such as reliability and performances.
Figure 5: The Value of Perceived Quality
Perceived quality leads to many benefits for the brand such as:
Reason-to-buy - provides a pivotal, influencing which brands are included and excluded from consideration and brand that is to be selected.
Differentiate/Position – refers to the perceived dimension of the product or service in its category or class.
A price premium – archiving this goal can provide the option of charging a premium price. The premium price can increase profits, and /or provide resources for brand-building activities (brand awareness or association and even R&D).
Channel member interest - perceived quality can be meaningful to retailers, distributors and other channel members and thus aid in gaining distribution.
Brand extension – using the brand name, the perceived quality, can be exploited by introducing brand extensions to a new