Introduction to Quality Management Systems
Quality Management Systems
Q1. Is quality is a Philosophy? Explain
A. The concept of quality is at the very centre of many ideas and practices of effective management and leadership, and programs like Total Quality Management and Six Sigma have been at the sole reason for the success of many companies.
Companies and Management professionals now know that quality needs to be built into every level of a company, and it needs to be a part of everything the organization does. From answering the phone to assembling products and serving the end customer, quality is vital for the success of organizations.
Quality is now a large part of modern management philosophy. Before globalization took over the world and technological advances became vital for survival, competitive pressures were much lower, and companies were usually satisfied with focusing their efforts on ensuring quality in the production process only.
Now however, quality is often thought to start and end with the customer, it exists in every activity of a company and all points leading to and from the customer must aim for high-quality service and interaction.
Therefore Quality is definitely a philosophy and any company which wants to succeed has to ensure that every single activity is of the highest quality.
However quality philosophy should not stop at just companies and businesses. It should be adopted in each and every one of us. We should integrate quality in all our activities so that we can perform and deliver at the highest level. This will definitely help us succeed in everything that we do.
Q2. List the different Gurus of Quality.
A. The different gurus of quality are as follows.
1. W. Edwards Deming
2. Joseph M. Juran
3. Walter A. Shewart
4. Armand V. Feigenbaum
5. Philip B. Crosby
6. Kaoru Ishikawa
7. Genichi Taguchi
8. Shigeo Shingo
9. Eliyahu M. Goldratt
10.Taiichi Ohno
Q3. List out the contributions of each quality gurus.
A. The various contribution of
Q1. Is quality is a Philosophy? Explain
A. The concept of quality is at the very centre of many ideas and practices of effective management and leadership, and programs like Total Quality Management and Six Sigma have been at the sole reason for the success of many companies.
Companies and Management professionals now know that quality needs to be built into every level of a company, and it needs to be a part of everything the organization does. From answering the phone to assembling products and serving the end customer, quality is vital for the success of organizations.
Quality is now a large part of modern management philosophy. Before globalization took over the world and technological advances became vital for survival, competitive pressures were much lower, and companies were usually satisfied with focusing their efforts on ensuring quality in the production process only.
Now however, quality is often thought to start and end with the customer, it exists in every activity of a company and all points leading to and from the customer must aim for high-quality service and interaction.
Therefore Quality is definitely a philosophy and any company which wants to succeed has to ensure that every single activity is of the highest quality.
However quality philosophy should not stop at just companies and businesses. It should be adopted in each and every one of us. We should integrate quality in all our activities so that we can perform and deliver at the highest level. This will definitely help us succeed in everything that we do.
Q2. List the different Gurus of Quality.
A. The different gurus of quality are as follows.
1. W. Edwards Deming
2. Joseph M. Juran
3. Walter A. Shewart
4. Armand V. Feigenbaum
5. Philip B. Crosby
6. Kaoru Ishikawa
7. Genichi Taguchi
8. Shigeo Shingo
9. Eliyahu M. Goldratt
10.Taiichi Ohno
Q3. List out the contributions of each quality gurus.
A. The various contribution of
References: http://www.mindtools.com/pages/article/newSTR_75.htm http://en.wikipedia.org/wiki/Quality_(philosophy) http://www.bizmanualz.com/blog/top-ten-quality-gurus.html http://www.6sigmastudy.com/6sigmadoc/BlackBelt/1.%20Introduction/3.%20Quality%20Gurus%20%26%20their%20contribution%20to%20Quality.pdf http://www.scribd.com/doc/49579485/Contributions-of-Management-Gurus-to-Total-Quality-Management http://asq.org/learn-about-quality/cost-of-quality/overview/overview.html http://www.costofquality.org/ http://www.tutorialspoint.com/management_concepts/basic_quality_tools.htm