Princess Cruises
Princess Cruises
24305 Town Center Drive
Santa Clarita, CA 91355
April 22, 2014
Mrs. Erica Evander
2408 Fairview Road
Costa Mesa, CA 92629
Dear Mrs. Evander,
Thank you for taking the time to write us about your concerns regarding receiving a full refund for the Diamond Princess cruise you were on. We at Princess Cruises pride ourselves on offering customers the best possible service and accommodations.
Princess Cruises understands and apologizes for the disappointment caused by missing some scheduled ports due to the typhoons. What we find most important is that we keep our passengers safe and do our best to keep everyone safe and out of harms way. Oftentimes passengers overlook the fine print when booking their cruises and miss where it states re-routing ships to ensure safety in case of bad weather. This is solely a safety precaution and we stand by this rule to the fullest extent.
Our mission is to satisfy our guests to the fullest potential and would like for you have an enjoyable experience with Princess Cruises. On top of the already authorized $250 ship credit granted on the ship, we are offering a 50% discount to compensate for the discouragement experienced on the Diamond Princess. We hope to have you back again soon for a more enjoyable, relaxing Princess Cruise.
Sincerely,
Name____________________________________
Bad News Letter Rubric*
EX= Excellent GD= Good AV= Loosely meets requirements WK= Weak NI = Needs Improvement
A letter that earns full credit (75 points) will meet the following criteria:
Exceeds Meets Below
Content:4.4 pts 3.8 3.5 3 2.5
Provides appropriate salutationEX GD AV WK NI
Message contains a bufferEX GD AV WK NI
Message de-emphasizes bad newsEX GD AV WK NI
Letter uses passive voice & positive wordsEX GD AV WK NI
All information is included and clearly articulatedEX GD AV WK NI
Wording is clear and conciseEX
24305 Town Center Drive
Santa Clarita, CA 91355
April 22, 2014
Mrs. Erica Evander
2408 Fairview Road
Costa Mesa, CA 92629
Dear Mrs. Evander,
Thank you for taking the time to write us about your concerns regarding receiving a full refund for the Diamond Princess cruise you were on. We at Princess Cruises pride ourselves on offering customers the best possible service and accommodations.
Princess Cruises understands and apologizes for the disappointment caused by missing some scheduled ports due to the typhoons. What we find most important is that we keep our passengers safe and do our best to keep everyone safe and out of harms way. Oftentimes passengers overlook the fine print when booking their cruises and miss where it states re-routing ships to ensure safety in case of bad weather. This is solely a safety precaution and we stand by this rule to the fullest extent.
Our mission is to satisfy our guests to the fullest potential and would like for you have an enjoyable experience with Princess Cruises. On top of the already authorized $250 ship credit granted on the ship, we are offering a 50% discount to compensate for the discouragement experienced on the Diamond Princess. We hope to have you back again soon for a more enjoyable, relaxing Princess Cruise.
Sincerely,
Name____________________________________
Bad News Letter Rubric*
EX= Excellent GD= Good AV= Loosely meets requirements WK= Weak NI = Needs Improvement
A letter that earns full credit (75 points) will meet the following criteria:
Exceeds Meets Below
Content:4.4 pts 3.8 3.5 3 2.5
Provides appropriate salutationEX GD AV WK NI
Message contains a bufferEX GD AV WK NI
Message de-emphasizes bad newsEX GD AV WK NI
Letter uses passive voice & positive wordsEX GD AV WK NI
All information is included and clearly articulatedEX GD AV WK NI
Wording is clear and conciseEX