Project 3-3: Handling Conflict At Work
Handling Conflict at work
CTS 1110 Computer Operations
Rodney Squires
July 7, 2012
Project 3-3: Handling Conflict at Work
Jenny works with a team of seven other professionals. Linda, a team member, is very close is a very close personal friend of the boss. With the boss’s approval, Linda took a two-week vacation to go on a cruise during the team’s most difficult month of the year. One team member, Jason, had to work 16-days nonstop, without a day off during Linda’s vacation. Other team members soon began complaining and resenting Linda for the unbearable workload that vacation caused them. A few weeks back from vacation, Linda began to notice that she was being excluded from informal luncheons and after-work gatherings. She confided in Jenny …show more content…
that she could not understand why everyone seemed to be mad at her. Jenny, not wanting to cause trouble said nothing to Linda. In a group of four or five classmates, discuss the answers to the following questions.
1.
If you were Jenny what would you do? Jenny should have told Linda exactly why everyone was excluding her from group activities and let her know exactly how hard her vacation made it for her co-workers.
2. What would you do if you were Linda? Linda should talk to the rest of the team and try to find out what was going on and why everyone was excluding her from luncheons and after-work gatherings.
3. What would you do if you were Jason?
If I were Jason, I would take Linda aside and explain to her that he had to work 16 days non-stop without a day off and let her know that he did not appreciate her taking off and leaving the rest of the team with such a large work load.
4. What would you do if you were another team member?
I would do the same thing as Jenny or Jason, I would confront Linda and explain to her that she caused the rest of the team a lot of extra work and let her know how inconsiderate she was of the rest of the team members.
5. If you were the boss and got wind of the resentment against Linda, what would you do?
I would call a team meeting and explain to the team that it was my decision to allow Linda to take a vacation, and that the resentment felt should be directed towards my
self.
In this situation it is the boss’s responsibility is to oversee the team and make sure that everything runs smoothly. He should have know that letting Linda take a vacation would have put the extra work load on the other team members and asked her to postpone the vacation until another date. Or he could have called a meeting and warned the team about the vacation ahead of time and got some feedback from them to see if it would be a problem. The boss could have volunteered to help out with the extra work and helped the team members out instead of making Jason work 16-days straight, and making the rest of the team work harder. The boss did not do his job very well and he is to blame for the team’s resentment. I think it should be on him to get to the bottom of the problem and get everything worked out among the other team members so that they can be comfortable working with each other and get back to a normal routine without resentful feelings towards Linda. Because you will have a more productive team that produces higher quality work when everyone gets along with each other.
CTS 1110 Computer Operations
Rodney Squires
July 7, 2012
Project 3-3: Handling Conflict at Work
Jenny works with a team of seven other professionals. Linda, a team member, is very close is a very close personal friend of the boss. With the boss’s approval, Linda took a two-week vacation to go on a cruise during the team’s most difficult month of the year. One team member, Jason, had to work 16-days nonstop, without a day off during Linda’s vacation. Other team members soon began complaining and resenting Linda for the unbearable workload that vacation caused them. A few weeks back from vacation, Linda began to notice that she was being excluded from informal luncheons and after-work gatherings. She confided in Jenny …show more content…
that she could not understand why everyone seemed to be mad at her. Jenny, not wanting to cause trouble said nothing to Linda. In a group of four or five classmates, discuss the answers to the following questions.
1.
If you were Jenny what would you do? Jenny should have told Linda exactly why everyone was excluding her from group activities and let her know exactly how hard her vacation made it for her co-workers.
2. What would you do if you were Linda? Linda should talk to the rest of the team and try to find out what was going on and why everyone was excluding her from luncheons and after-work gatherings.
3. What would you do if you were Jason?
If I were Jason, I would take Linda aside and explain to her that he had to work 16 days non-stop without a day off and let her know that he did not appreciate her taking off and leaving the rest of the team with such a large work load.
4. What would you do if you were another team member?
I would do the same thing as Jenny or Jason, I would confront Linda and explain to her that she caused the rest of the team a lot of extra work and let her know how inconsiderate she was of the rest of the team members.
5. If you were the boss and got wind of the resentment against Linda, what would you do?
I would call a team meeting and explain to the team that it was my decision to allow Linda to take a vacation, and that the resentment felt should be directed towards my
self.
In this situation it is the boss’s responsibility is to oversee the team and make sure that everything runs smoothly. He should have know that letting Linda take a vacation would have put the extra work load on the other team members and asked her to postpone the vacation until another date. Or he could have called a meeting and warned the team about the vacation ahead of time and got some feedback from them to see if it would be a problem. The boss could have volunteered to help out with the extra work and helped the team members out instead of making Jason work 16-days straight, and making the rest of the team work harder. The boss did not do his job very well and he is to blame for the team’s resentment. I think it should be on him to get to the bottom of the problem and get everything worked out among the other team members so that they can be comfortable working with each other and get back to a normal routine without resentful feelings towards Linda. Because you will have a more productive team that produces higher quality work when everyone gets along with each other.