In-course Assignment
Case Study
Company : Green International (GI)
Project : Global Sales Information System (GSIS)
I. Assignment Learning Outcomes
1. Decide the aims and objectives, deliverables and scope of a typical IT project within the wider context of IT management, create appropriate standards and procedures and communicate the outline of the project effectively to a variety of stakeholders, discuss and critically evaluate the process.
2. Organize a typical IT project and decompose it into manageable components, systematically estimating the resource requirements and allocating tasks with due regard to risk and the available human and technical factors, discuss and critically evaluate the process.
3. Analyze, plan and manage a typical IT project using an appropriate variety of scheduling, monitoring and controlling tools and techniques, and communicate the plan effectively to a technical and non-technical audience, discuss and critically evaluate the process.
4. Understand, discriminate between and apply some techniques of team building and management, risk assessment and management and change and configuration management such as are likely to improve the success of a typical IT project, discuss and critically evaluate the process.
II. The Scenario - A Case Study
Green International is one of the leading nutrition, health and wellness Multi-National companies, based in Switzerland. It has outsourced its global IT services to Global IT Service (GITS) which is located in Malaysia. GITS has embarked on a new project to implement a global Direct Store Delivery system. The first wave will be concentrated in Asia and the implementation will be deployed according to its different markets.
At present, its markets located throughout Asia are using locally developed application to record its sales information. The first-level support (L1) is rendered by the local IT services while second level (L2)