psychiatricPsychiatric disorders and disease sand drugs
Psychology and your Life
Darlene Signoracci
Course PSY/201
August 2, 2013
Christina Gonzalez
Practical intelligence is a learned behavior, mostly through observation of others. People with practical intelligence are able to learn general principles and the norms and apply them properly.
The way that one responds in a certain situation in a practical manner and without bringing attention to a situation is practical intelligence. They learn through the behaviors of others and our tactful in managing a problem or situation. (Sternberg, 2000,2002b; Sternberg & Hedlund, 2002; Wagner, 2002; Muammar, 2007; Lievens &Chan, 2010).
Emotional intelligence is the way we assess or evaluate and express, and regulate our emotions accurately. (Mayer, Salovey, emotions (Mayer, Salovey,& Caruso, 2004; Humphrey, Curran, & Morris, 2007;Mayer, Salovey, & Caruso, 2008).
Both practical and emotional intelligence are important in the workplace, as you need to know how to relate to others emotionally. If there is a situation where an employee or a customer is upset you need to know how to calm a situation and evaluate how to handle it in a tactful manner without becoming upset or causing anger or more tension to an already bad or hurtful situation. This is especially true in a customer service position where you deal with people that are annoyed or very angry to begin with. Knowing how to evaluate the situation and approach people is very important as you can make the situation worse and lose valued customers.
Being practical in business is equally important, knowing how to handle situations or employees is very important. If you know an employee is an asset and can better serve in a different position for instance, you would place them where they better serve the compamy.
You naturally know how to cut costs and improve on the business and keep a good head on your shoulders. As with emotional intelligence where
Darlene Signoracci
Course PSY/201
August 2, 2013
Christina Gonzalez
Practical intelligence is a learned behavior, mostly through observation of others. People with practical intelligence are able to learn general principles and the norms and apply them properly.
The way that one responds in a certain situation in a practical manner and without bringing attention to a situation is practical intelligence. They learn through the behaviors of others and our tactful in managing a problem or situation. (Sternberg, 2000,2002b; Sternberg & Hedlund, 2002; Wagner, 2002; Muammar, 2007; Lievens &Chan, 2010).
Emotional intelligence is the way we assess or evaluate and express, and regulate our emotions accurately. (Mayer, Salovey, emotions (Mayer, Salovey,& Caruso, 2004; Humphrey, Curran, & Morris, 2007;Mayer, Salovey, & Caruso, 2008).
Both practical and emotional intelligence are important in the workplace, as you need to know how to relate to others emotionally. If there is a situation where an employee or a customer is upset you need to know how to calm a situation and evaluate how to handle it in a tactful manner without becoming upset or causing anger or more tension to an already bad or hurtful situation. This is especially true in a customer service position where you deal with people that are annoyed or very angry to begin with. Knowing how to evaluate the situation and approach people is very important as you can make the situation worse and lose valued customers.
Being practical in business is equally important, knowing how to handle situations or employees is very important. If you know an employee is an asset and can better serve in a different position for instance, you would place them where they better serve the compamy.
You naturally know how to cut costs and improve on the business and keep a good head on your shoulders. As with emotional intelligence where