CHAPTER 4
STRATEGIC FOCUS FOR PERFORMANCE EXCELLENCE
TRUE/FALSE QUESTIONS
1. A strategy is a pattern or plan that integrates an organization’s major goals, policies, and action sequences into a cohesive whole.
Answer: T
2. Mission is the pattern of decisions that determines and reveals an organization’s goals, policies, and plans to meet the needs of its stakeholders.
Answer: F
3. Strategic planning is the process of envisioning the organization’s future and developing the necessary goals, objectives, and action plans to achieve that future.
Answer: T
4. Strategic objectives are what an organization must change or improve to remain or become competitive.
Answer: T
5. A key role of strategic planning is to align work processes and learning initiatives with an organization’s strategic directions.
Answer: T
6. The concept of strategic leadership has moved leadership perspectives away from team- and system-based “great group” concept toward the solitary “great leader” paradigm.
Answer: F
7. The Organizational Profile provides the “finer picture” of the various organizational parts and thus sets the context for good strategic decisions.
Answer: F
8. The second group of questions in the Baldrige Organizational Profile is listed under the heading “Organizational Environment.”
Answer:F
9. The term management challenges refers to those pressures that exert a decisive influence on an organization’s likelihood of future success.
Answer: F
10. Strategic challenges frequently are driven by an organization’s future competitive position relative to other providers of similar products or services.
Answer: T
11. Mission statements typically include details of resource commitments and time horizons for their accomplishment.
Answer: F
12. An iterative process in which employees at the lower level in the organization ask what senior management can do, what they need, and what conflicts may arise can avoid many of the implementation problems