QNT/561
1. You have received a business research study done by a consultant for a life insurance company. The study is a survey of customer satisfaction based on a sample of 600. You are asked to comment on its quality. What do you look for?
The first thing that I would look for is how the sample is drawn by the consultant. 600 is a bulky sample, there could be many ways in which unfairness keeps into an unacceptably drawn sample. If the sample is an ease sample or other non-probability sample, this may perhaps call into question many of the statistical methods that were later used to conduct this study.
Another thing I would look for is the type of analysis that was completed. I would question the approach that was used; I would want to make sure that the hypothesis behind the model was 99% confident. If a t-test was used, we'll need to check …show more content…
to see if the normal assumption is reasonable. If there is a test of proportions, I would want to make sure that the normal approximation is acceptable
2.
In your organization’s management development program, there was a heated discussion between people who claimed that theory is impractical and not effective, and others who claimed that effective theory is the most practical approach to problems. What position would you take and why?
I would take the position that effective theory is the most prudent approach to problem-solving. The rationale for taking this position is the amount of factual research that has gone into the development of effective theory, it has a confirmed footpath and the approach to generating practical solutions is more logical than the trial and error approach.
3. What is the relationship between deductive and inductive arguments? Why are both types valuable in research? Provide examples of each type, illustrating benefits of their usage. According to our text, Deductive reasoning takes all of the given essentials and uses them and nothing else to structure a conclusion. Deduction is a form of argument that purports to be conclusive. The theory is what concludes to the
facts.
For example our text examples are: All employees at Bank one can be trusted to observe the ethical code (Premise1); Sara is an employee at Bank One (Premise 2); Sara can be trusted to observe the ethical code (Conclusion)
According to our text, Inductive reasoning takes the provided facts and ads inferences and interpretations to form a conclusion. It takes observations and tries to produce a theory. In induction you draw a conclusion from one or more particular facts or pieces of evidence.
For example our text examples are: Regional retailers did not have sufficient stock to fill customer requests during the promotional period. A strike by the employees of our trucking firm prevented sock from arriving in time for the promotion to be effective. Both of these are hypotheses to why might sales did not increase.
Another inductive example. You are told that 235, 165, and 4225 are all divisible by 5. Both benefit because sometimes an individual may be given the facts and asked to produce a theory, or, an individual is given a theory and asked about particular facts that go along with the theory. 4. You observe female sales representatives having lower customer defections than male sales representatives. What concepts and constructs would you use to study this phenomenon? How might the concepts or constructs relate to explanatory hypotheses? Explain.
I would first decide on what I can use as a measuring device for customer defections and what my variables are. I would then incorporate reflective thinking which would consist of sequencing induction and deduction in order to explain why female sales representatives are having lower customer defections than males. I would also have to observe the whole staff and see what the female sales representative are doing that the males are not. However, I would have to include the managers in this study as well, because I would want to be 99% confident it is not them that are creating this situation. Female representatives could be given separate guild lines (such as told to spend more time with customers) than males.
Once I completed my study and was 99% confident I would present my information and conclude if there was any correlation to the original idea, the original hypothesis, and that instead it’s a correlation of some other nature that I overlooked