QNT561 Week 3 Business Research Problem Part 2 Literature Review
Business Research Problem Part 2: Literature Review
Abstract
Businesses are always working to resolve organizational dilemmas. A dilemma is anything that necessitates making a decision. It could be the result of increasing costs, declining sales, an increase in employee turnover, or any issues that are particular to the organization or industry. It is not difficult to find organizational dilemmas, but it can be hard to choose which dilemma to focus their resources on (Cooper & Schindler, 2011).
Business Research Problem Part 2: Literature Review
Once management’s dilemma has been identified, the managers need to define and develop questions for the research process. When the researcher knows the questions management is considering, they can create the research question, hypothesis, and proceed with the research (Cooper & Schindler, 2011).
Managements Dilemma
Walmart is a national corporation that provides customers with a variety of products ranging from groceries, household goods, hardware, and clothing. As an organization, Walmart has 2,400 stores nationwide, more than 56,000 employees, and has annual revenues of nearly $450 million. Established in 1962, Walmart is an organization known to provide excellent customer service, competitive pricing, as well as incorporating high ethical and moral standards among their employees.
Recently, an issue has come to the attention of five managers at a local Walmart store in El Paso, Texas regarding employee’s low job satisfaction. Employees there have been disgruntled over concerns they were not given appropriate wage increases based on their time and position at Walmart. Several of the employees have expressed their concerns with management and have threatened to take it up with corporate and strike if needed. Managers feel that the increasing costs of living and the debate over the national minimum wage are the driving forces behind the employee’s dissatisfaction. The managers at
Abstract
Businesses are always working to resolve organizational dilemmas. A dilemma is anything that necessitates making a decision. It could be the result of increasing costs, declining sales, an increase in employee turnover, or any issues that are particular to the organization or industry. It is not difficult to find organizational dilemmas, but it can be hard to choose which dilemma to focus their resources on (Cooper & Schindler, 2011).
Business Research Problem Part 2: Literature Review
Once management’s dilemma has been identified, the managers need to define and develop questions for the research process. When the researcher knows the questions management is considering, they can create the research question, hypothesis, and proceed with the research (Cooper & Schindler, 2011).
Managements Dilemma
Walmart is a national corporation that provides customers with a variety of products ranging from groceries, household goods, hardware, and clothing. As an organization, Walmart has 2,400 stores nationwide, more than 56,000 employees, and has annual revenues of nearly $450 million. Established in 1962, Walmart is an organization known to provide excellent customer service, competitive pricing, as well as incorporating high ethical and moral standards among their employees.
Recently, an issue has come to the attention of five managers at a local Walmart store in El Paso, Texas regarding employee’s low job satisfaction. Employees there have been disgruntled over concerns they were not given appropriate wage increases based on their time and position at Walmart. Several of the employees have expressed their concerns with management and have threatened to take it up with corporate and strike if needed. Managers feel that the increasing costs of living and the debate over the national minimum wage are the driving forces behind the employee’s dissatisfaction. The managers at
References: Covert, B. (2015). THINKPROGRESS.ORG. Retrieved from http://www.thinkprogress.org Droy, R Emerson, A. (2012, February 15). The Benefits of Employee Empowerment. Retrieved October 27, 2012, from CreditUnionTimes: http://www.cutimes.com Grable, J. D. (1990). Low productivity and low morale. SuperVision, 51(3), 3. Retrieved from http://search.proquest.com Harris, C. & Kleiner, B. H. (1993). Motivational practices at America’s best managed companies Judge, T., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001, May). The job-satisfaction-job performance relationship: a qualitative and quantitative review Kube, S., Puppe, C., & Marechal, M.A. (2013, August). Do Wage Cuts Damage Work Morale? Evidence from a Natural Field Experiment Lichtenstein, N. (2005, Spring). Wal Mart and the new world order; a template for the twenty- first century capitalism? New Labor Forum, 14(1), 21 http://search.proquest.com.contentproxy.phoenix.edu Logan, J. (2012). Walmart’s Fishy Claim of 86 Percent Employee Satisfaction. Retrieved from Schaefer, J. (2014). American Management Association. Retrieved from http://www.amanet.org Schoolcraft, Lisa R. (2013). 5 Signs your Employee 's Have Low Morale. Retrieved from 5 signs your employees have low morale - The Business Journals The Associated Press. (2015). Half-Million of Wal-Mart U.S Valenti, Catherine "Employee Sues Wal-Mart for Overtime" ABC News August 9, 2009 http://abcnews.go.com Walters, C. (2007). Wal-Mart 's Employee Morale, Customer Service at All-Time Low. Appendix A Why Walmart Is Losing Its Glory This article discusses a survey that was conducted during 2014 for retailers and Walmart was said to have ranked at a low 38 when the average low of all retailers was 88 (Droy, 2015)