Quality Assessment Summary: Brookhaven Memorial Hospital And Medical Center
Quality Management Assessment Summary
June 11, 2012
Quality Management Assessment Summary
Brookhaven Memorial Hospital and Medical Center is a health care organization that has adapted to an increasingly global environment with an open approach to quality management planning. The main focus of this summary is to describe Brookhaven Hospital’s objective to develop a quality management program specifically admissions by primary care physicians that include factors (medical admissions for cancer care) that defines the relationship between risk management and quality management (finest care and cost of care). The goal is to apply the concepts of total quality to;
• Product and services
• Processes
• Patients and provided …show more content…
TQM is a strategy for business concepts that strives to provide customers (patients, shareholders, employees, and suppliers) with products and services that meets expectations, and based on the concepts TQM means;
1. Achieving strategic goals through continuous improvement and customer (patients, shareholders, employees and suppliers) focus (Edgell, n.d.)
2. Satisfy the needs of customers (patients, shareholders, employees, and suppliers) (Edgell, n.d.)
3. Understand and manage customer (patients, shareholders, employees, and suppliers) expectations (Edgell, n.d.)
• Continuous Quality Improvement (CQI) also known as Performance and Quality Improvement (PQI): Is a concept that management looks at processes and outcomes. The key elements of CQI are:
1. Accountability
2. Efficient management
3. Driven by input from (patients, shareholders employees, and suppliers)
4. Consistent oversight and progress review
5. Teamwork
This concept focuses on the process of care (timeliness); patient outcomes (safety and effectiveness); patient’s perspective (patient-centered; requirements of the social and economic system (competence and equity) (McLaughlin & Kaluzny, …show more content…
Quality management professionals found external and internal forces that are unfavorable to Brookhaven hospital’s condition. The impact of particular quality improvement activities on quality calculations; explicitly data use, numerical tool use, refine service delivery process, design new programs and program components and an emphasis on Continuous Quality Improvement (CQI) (Alexander, Weiner, & Shortell, 2007). Denial of patient insurance is an important cause of low admissions, low physician referrals, and low quality outcomes among patients and physicians. Expanding insurance companies and accepting other insurance is a useful step in preventing outcome failures.
The relationship between risk management and quality management is the process of providing services professionally and successfully and economically. Professionalism involves the ability of quality care to customers, whereas success involves services met or exceeded customers’ expectation, while economics involves the ability to generate admissions revenues from the process, and the department can be
June 11, 2012
Quality Management Assessment Summary
Brookhaven Memorial Hospital and Medical Center is a health care organization that has adapted to an increasingly global environment with an open approach to quality management planning. The main focus of this summary is to describe Brookhaven Hospital’s objective to develop a quality management program specifically admissions by primary care physicians that include factors (medical admissions for cancer care) that defines the relationship between risk management and quality management (finest care and cost of care). The goal is to apply the concepts of total quality to;
• Product and services
• Processes
• Patients and provided …show more content…
TQM is a strategy for business concepts that strives to provide customers (patients, shareholders, employees, and suppliers) with products and services that meets expectations, and based on the concepts TQM means;
1. Achieving strategic goals through continuous improvement and customer (patients, shareholders, employees and suppliers) focus (Edgell, n.d.)
2. Satisfy the needs of customers (patients, shareholders, employees, and suppliers) (Edgell, n.d.)
3. Understand and manage customer (patients, shareholders, employees, and suppliers) expectations (Edgell, n.d.)
• Continuous Quality Improvement (CQI) also known as Performance and Quality Improvement (PQI): Is a concept that management looks at processes and outcomes. The key elements of CQI are:
1. Accountability
2. Efficient management
3. Driven by input from (patients, shareholders employees, and suppliers)
4. Consistent oversight and progress review
5. Teamwork
This concept focuses on the process of care (timeliness); patient outcomes (safety and effectiveness); patient’s perspective (patient-centered; requirements of the social and economic system (competence and equity) (McLaughlin & Kaluzny, …show more content…
Quality management professionals found external and internal forces that are unfavorable to Brookhaven hospital’s condition. The impact of particular quality improvement activities on quality calculations; explicitly data use, numerical tool use, refine service delivery process, design new programs and program components and an emphasis on Continuous Quality Improvement (CQI) (Alexander, Weiner, & Shortell, 2007). Denial of patient insurance is an important cause of low admissions, low physician referrals, and low quality outcomes among patients and physicians. Expanding insurance companies and accepting other insurance is a useful step in preventing outcome failures.
The relationship between risk management and quality management is the process of providing services professionally and successfully and economically. Professionalism involves the ability of quality care to customers, whereas success involves services met or exceeded customers’ expectation, while economics involves the ability to generate admissions revenues from the process, and the department can be