Queuing Theory Models as Applied to Atm Machines for Banking Services Considering Any One of the Nationalised Bank
INTERNATIONAL JOURNAL OF APPLIED ENGINEERING RESEARCH, DINDIGUL Volume 1, No 3, 2010 © Copyright 2010 All rights reserved Integrated Publishing Association RESEARCH ARTICLE ISSN 09764259
Application of Simulation Technique in Queuing Model for ATM Facility
1 2 Vasumathi.A , Dhanavanthan P 1 Assistant Professor, VIT Business School, VIT University, Chennai. 2 Professor and Head, Department of Statistics, Pondicherry University, Pondicherry avasumathi@vit.ac.in
ABSTRACT ATM is an automatic teller machine which is used to save the cost and reachability of a bank by satisfying customer needs. Customers can withdraw and deposit money without any paper work and it facilitates them to reduce time and cost to go to bank in person. By considering the utility of ATM services of different banks at global, the authors adopted simulation technique for identifying the pitfalls of existing 3 ATM services of 3 different banks at VIT (Vellore Institute of Technology) and also planning to propose a new ATM service from any one of these banks or other than the existing banks based upon the service required from the customers. The authors formulated a suitable simulation technique which will reduce idle time of servers and waiting time of customers for any bank having ATM facility. This technique will be helpful for any bank at global for improving their customer’s service towards competitive advantage. Keywords: Simulation, Queuing, ATM, Idle time, Services.
1. Problem Definition
Automatic Teller Machines (ATM) indicates the development of Information Technology in Banking sector. Two types of ATMs need to be addressed, one of which is the branch ATM, the other being the outofbranch ATM. The branches will take care of the ATM located in their respective branches, while the outofbranch ATMs such as those located in department store will be taken care by cash centers. Each cash center
Application of Simulation Technique in Queuing Model for ATM Facility
1 2 Vasumathi.A , Dhanavanthan P 1 Assistant Professor, VIT Business School, VIT University, Chennai. 2 Professor and Head, Department of Statistics, Pondicherry University, Pondicherry avasumathi@vit.ac.in
ABSTRACT ATM is an automatic teller machine which is used to save the cost and reachability of a bank by satisfying customer needs. Customers can withdraw and deposit money without any paper work and it facilitates them to reduce time and cost to go to bank in person. By considering the utility of ATM services of different banks at global, the authors adopted simulation technique for identifying the pitfalls of existing 3 ATM services of 3 different banks at VIT (Vellore Institute of Technology) and also planning to propose a new ATM service from any one of these banks or other than the existing banks based upon the service required from the customers. The authors formulated a suitable simulation technique which will reduce idle time of servers and waiting time of customers for any bank having ATM facility. This technique will be helpful for any bank at global for improving their customer’s service towards competitive advantage. Keywords: Simulation, Queuing, ATM, Idle time, Services.
1. Problem Definition
Automatic Teller Machines (ATM) indicates the development of Information Technology in Banking sector. Two types of ATMs need to be addressed, one of which is the branch ATM, the other being the outofbranch ATM. The branches will take care of the ATM located in their respective branches, while the outofbranch ATMs such as those located in department store will be taken care by cash centers. Each cash center