I chose this book with really no knowledge of the issue. And now I realize that bullying in the work place is a big deal and is a large problem. The book broke up each area real well. It introduced bullying and explained what it is and how it can occur. It is really like a guide to the issue. It explains what can happen to a person that is bullying, the target.
The book provides many statistics and diagrams showing the flow of bullying in our business environment. For example, 60% of bullies are men while 40% are women; 73 percent of bullies are supervisors, when the bully is female, they tend to bully women 71% of the time. When the bully is male they tend to bully 53% of men. 43 % of bullies have a person who supports them.
The book describes bullies in categories, Conquerors; people interested in power; Performers, bullies who suffer from Self esteem issues and Manipulators, bullies that are self-interested and vindictive, taking credit for others work and never taking responsibility for their own mistakes.
Then we have the target. The book explains what types of people and reasons they could be bullied. It also describes what usually occurs to a target when bullied. They start to have issues accomplishing their tasks, take it out on people at home and many even begin to have health issues. They have signs of low self-esteem, depression, PTSD (post traumatic stress disorder) physical illness, and psychological impairment which lead to gastrointestinal disorders, headaches, insomnia and poor concentration.
These symptoms if not treated become permanent damage. Many targets feel they don’t have a way out.
Civil Rights act of 1964 protects others from a hostile work environment
Americans with Disabilities act 1993 protects them if they are being harassed by a bully due to a disability, gender race or sexual preference.
Age Discrimination in Employment Act of 1967 if the target is 40 or older
Occupational Safety and Health act can protect from threats, verbal abuse, physical abuse and homicide.
And a few others, but there is not a particular act that is directed solely on Bullying in the work place.
The book also describes what managers and HR should do to handle these cases.
The book provides many good tips and notes additional resources and includes questionnaires for managers to review. This book was written well and very handy.
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