The author, Andrew Marantz, uses irony effectively to persuade the reader that Indian Call Centers are ruining the identity of their employees by trying to force another culture upon them. In the article, Marantz describes an incident, which draws a connection between two boys cleaning a window to the trainers of Indian Call Centers indirectly. Marantz’s states: “Behind the showroom …show more content…
The article discusses the issue of cultural change throughout his article and it brings up the question again, is it easy to change the culture of someone? The answer is no, it is not easy to change the cultural background of a person because it requires a lot of practice and time to do this. In “My Summer at an Indian Call Center,” there was not much time given to the workers at the Call Centers, which could be another reason why they are confused about their