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Ritz Case

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Ritz Case
ORGANIZATIONAL BUSINESS MODEL FOR LUXURY HOTELS External AgentsHealth Inspectors Mystery Shoppers IRS State/County Governments AAARestaurant Critics Elevator Inspectors Better Business Bureau Fire Department Environmental Protection Agency Credit Card Companies | | | | | | | Strategic PartnersConvention and Visitor’s Bureau Theme Parks Golf Associations City Council Central Florida Hotel and Lodging Association Rosen School of HospitalityCommunity Children’s Miracle Network Sister Hotels | | | | | | | Resources and Suppliers | | | Internal Processes | | | Markets, Customers and Products | Contract/Temp Labor for Seasonal Workers | | | Strategic Management | | | Business Travelers | Skilled Employees | | | | | | | Athletes and Celebrities | Food VendorsLocal FarmsUtility Companies | | | Primary Processes:Executive CommitteeDepartment ManagersWorkers | | | High Income FamiliesRoyalty and Politicians | Audio Visual Vendors | | | | | | | Wedding Parties | Florists | | | Resource and Support Processes: | | | Luxury Hotel Rooms | Guest Supply VendorsMaintenance Services | | | SalesAccountingSecurityHuman Resources | | | Spas and GolfMeeting and Banquet Space | Sister Hotels | | | | | | | Fine Dining | | | | | | | | | CompetitorsDirect: Other Luxury Hotels Disney Hotels Indirect: Cruises Time Shares Vacation Homes Standalone Spas and Golf Courses RV’s |

The Ritz Carlton LLC is a subsidiary of Marriott International. Marriott International owns 99% of the Ritz Carlton LLC. The credo of Ritz Carlton is “The Ritz-Carlton Hotel is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience. The Ritz-Carlton experience enlivens the senses, instills
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