Road To Hell Case Study B
Case 13.1: The road to hell
1) What, in your opinion, did Baker hope to accomplish as a result of his conversation with Rennalls? Did he succeed? Why or why not?
Based on my opinion, Baker does not meet his goal. It is because, Baker hoped to get Rennalls to admit his resentment toward other races, especially the Europeans. The complaint from Martha Jackson, and a conflict with Godson, another employee prove that Rennalls had a race consciousness problem. In the interview, Baker hardly try to advise Rennalls to change his attitude, so that, Rennals can replace him after he moving. Although he finally got what he started to do, get Rennalls to verify that there was a repressed hostility towards Europeans and European society as a whole, the admission Rennalls' came in the form of a letter of resignation. So Baker did not meet their ultimate goal, the most perfectly prepared Rennalls to be his successor.
2) Did nonverbal communications play a part in this case? Be specific and give examples.
At the earlier interview, Baker offered Rennals a cigarette before his start the interview that mean it is a sign of friendship and informality. Baker saw Rennalls tense in his chair when he suggested that he was offering "the benefit of my long experience," and he made a corresponding change in their conversation. Rennalls nodded when Baker justifies the need for the meeting. Even when Rennalls offer no comment, Baker took this as a sign to continue.
Rennalls offered a "smile of thanks." When Baker mentioned that Rennalls was kinder to his fellow Barracanians, and then mentions the the in-house complaint, Rennalls stiffened in his chair, then hesitated, a sign of uncertainty, before answering. Even when Rennalls “merely smiled back" towards the end of the interview, Baker perceived as a sign of stubborn resistance. The next morning, the secretary entered the office of Baker with a “worried frown on her face". The fact that "Her words came fast" meant the weight of the
1) What, in your opinion, did Baker hope to accomplish as a result of his conversation with Rennalls? Did he succeed? Why or why not?
Based on my opinion, Baker does not meet his goal. It is because, Baker hoped to get Rennalls to admit his resentment toward other races, especially the Europeans. The complaint from Martha Jackson, and a conflict with Godson, another employee prove that Rennalls had a race consciousness problem. In the interview, Baker hardly try to advise Rennalls to change his attitude, so that, Rennals can replace him after he moving. Although he finally got what he started to do, get Rennalls to verify that there was a repressed hostility towards Europeans and European society as a whole, the admission Rennalls' came in the form of a letter of resignation. So Baker did not meet their ultimate goal, the most perfectly prepared Rennalls to be his successor.
2) Did nonverbal communications play a part in this case? Be specific and give examples.
At the earlier interview, Baker offered Rennals a cigarette before his start the interview that mean it is a sign of friendship and informality. Baker saw Rennalls tense in his chair when he suggested that he was offering "the benefit of my long experience," and he made a corresponding change in their conversation. Rennalls nodded when Baker justifies the need for the meeting. Even when Rennalls offer no comment, Baker took this as a sign to continue.
Rennalls offered a "smile of thanks." When Baker mentioned that Rennalls was kinder to his fellow Barracanians, and then mentions the the in-house complaint, Rennalls stiffened in his chair, then hesitated, a sign of uncertainty, before answering. Even when Rennalls “merely smiled back" towards the end of the interview, Baker perceived as a sign of stubborn resistance. The next morning, the secretary entered the office of Baker with a “worried frown on her face". The fact that "Her words came fast" meant the weight of the