Room Division and It
Room Division and It’s Function
1. Front Office
Front office has been described as the hub or nerve center of the hotel. It is the department that makes a first impression on the guest and one that the guest relies on throughout his or her stay for information and service. It’s duty is to enhance guest services by constantly developing services to meet guest needs. The function of front office are the followings:
To sell and up-sell rooms
The front office will hand over all the expected arrivals and available rooms after reservations office closed at 6:00p.m. The front office will try to sell out all the remaining rooms to call-in or walk-in guests to ensure 100%occupancy. Also,it should apply the yield management that is upselling the features of a larger room, a higher floor or a better view in higher price for someone booking a room with shortly notice when the demand of room is high
.
To maintain balanced guest account
The office should make use of the property management systems(PMS) and point-of-safe terminals(POS) to open a guest account for each customer and post all charges from the departments. This means that guest charges from the various outlets are directly debited to the guest’s account and payment can be received on guest check out or transfered to the city ledger.
To offer service such as handing mails,faxes,messages and hotel information
Customers always approach the front dest with questions so the front dest employees should have enough knowledge about the hotel. The front desk is staffed throughout the twenty-four hours by three shift to provide service. Ever shift has different duties to do.Most likely, the front desk need to note things and check on the log book to see if there is some guests request for room switches, check on the room status, number of expected checkouts still to leave in order to update the forecast of the night’s occupancy and handle guest check-ins and take reservations.
2. Reservations
The reservation
1. Front Office
Front office has been described as the hub or nerve center of the hotel. It is the department that makes a first impression on the guest and one that the guest relies on throughout his or her stay for information and service. It’s duty is to enhance guest services by constantly developing services to meet guest needs. The function of front office are the followings:
To sell and up-sell rooms
The front office will hand over all the expected arrivals and available rooms after reservations office closed at 6:00p.m. The front office will try to sell out all the remaining rooms to call-in or walk-in guests to ensure 100%occupancy. Also,it should apply the yield management that is upselling the features of a larger room, a higher floor or a better view in higher price for someone booking a room with shortly notice when the demand of room is high
.
To maintain balanced guest account
The office should make use of the property management systems(PMS) and point-of-safe terminals(POS) to open a guest account for each customer and post all charges from the departments. This means that guest charges from the various outlets are directly debited to the guest’s account and payment can be received on guest check out or transfered to the city ledger.
To offer service such as handing mails,faxes,messages and hotel information
Customers always approach the front dest with questions so the front dest employees should have enough knowledge about the hotel. The front desk is staffed throughout the twenty-four hours by three shift to provide service. Ever shift has different duties to do.Most likely, the front desk need to note things and check on the log book to see if there is some guests request for room switches, check on the room status, number of expected checkouts still to leave in order to update the forecast of the night’s occupancy and handle guest check-ins and take reservations.
2. Reservations
The reservation