Htt/250 Motivation Theories Paper

Motivation Theories
Ruth Williams
HTT/250
09/20/15
Instructor Conrad
Motivation Theories
In addressing the scenario about the concerns of the level of hospitality and how to motivate the employees, I would start by encouraging my employees to understand what it means for the hotel front office to motivate all employees and staff, and to provide any assistance that is needed for them to achieve 100 percent hospitality level for the company. As the hotel front office manager it is my duty as well as the employee’s duty to work to exert high levels of effort towards organizational goals, such as customer satisfaction, which is the bases of hospitality.
The steps that I would take to improve the level of hospitality as front office manager is to always remind employee’s that a happy customer is a satisfied and loyal customer, and the way to achieve this is by training all employee’s as
well as staff member the proper procedures to obtain that level of hospitality that is expected. Another way to motivate employee’s, is by encouragement, because if employee’s feel like their doing a good job it will motivate them to appreciate the work they are doing. Recognition is another way to motivate employee’s, such as receiving an award for a job done well or that was achieved, as well as compensation which is another motivator, such as receiving a performance bonus or even getting a raise. So, there are many ways to motivate your employee’s to help improve the level of hospitality as the front office manager.
Yes, the same application should apply to all employee’s, and I would definitely take the same approach with everyone, because we are a team and should put forth a team effort to achieve a high level of hospitality in the work place, but if issues should arise during the application process, a truly effective manager must be thoughtful in their approach so that each and every individual employee gets their needs met. Why not, because it can lead to division in the workplace, which can cause conflict and confusion.
Some of the programs that I would implement for employee’s and staff members who are motivated and those who are not motivated. I would start with an appreciation program, such as for every task completed you will receive a free lunch on the company, a rewards program that rewards employee’s for great customer service by receiving a certificate, and a creative program which will allow employee’s, to come up with ideas to improve the level of hospitality that can be implemented in the workplace.
The training strategies that I would use to make hospitality my first priority will start with knowing what training is needed so that I will be able to choose the proper training program for my staff, employee’s as well as myself, then I would identify the skills of all staff members and employee’s, so that I will be able to identify what type of training each employee and staff member is in need of.
Following I would categorize each activity to suit the employee’s needs so that it will be beneficial to them, whether internal or external resources, meaning in-house training, such as coaching or mentoring and out-house, such as seminars, videos and private training. Then I would figure out the best way to provide these options while sticking to a budget that will help save for long-term benefits of development for employee’s and staff, but before I implement my training strategies, I would run it buy the key management personnel of the company to get approval and support. The strategy plan will entail costs, dates, and delivery of the training plan, so this is where I would
start.
Motivation theories are used to improve, guide, and maintain good goal-oriented behaviors and actions. There are three major theories of motivation and they are; The Taylor theory of scientific management that states most employee’s, are motivated by the pay they receive for the work they perform. The Mayo’s theory of human relations which examines the social needs of the workers, and what leads to the realization that money alone is not enough to motivate employee’s, and The Maslow and Herzberg’s theory of human needs, and they believe employer’s would see better results if workers were recognized for their work and reward for their effort. So, there are many options to choose from when it comes to different strategies and concepts of motivation, and how to motivate your employee’s and boost the level of hospitality in the workplace.