Ayla Hotel: Suggest Possible Solutions
Identify OB issues that need to be adjusted
⦁ Ayla`s employees’ motivation towards the work become low.
⦁ Concerns in employees’ commitments towards Ayla group. (Job Satisfaction)
⦁ Low effective communication levels and charts among leaders and employees.
⦁ Concerns about emotional intelligence control
⦁ Weakness in Leadership skills and style.
⦁ Power abuse by some managers in Ayla
⦁ Issues with conflicts management in Ayla hotels
Suggest Possible Solutions
⦁ When it comes to employees’ motivations:
Leaders should reward their staff for their performances within the hotel; it is a great asset for them to see that managers are appreciating their work with the rewarding system in formal letter or financial raise.
⦁ Employees and Job Satisfactions …show more content…
Managers should consider the value of job satisfaction, which means that managers should implement a healthy work environment and a great balance between employer duties and his/her salary.
Training courses are a great deal to enhance employees` experience and gain more knowledge in hospitality and in Emotional intelligences courses where employees can control their emotions and stress towards their work commitment.
⦁ Conflicts Management
It is an important part in each organization, Ayla hotel should start planning for strategies where they can adjust all employees and guests complains.
The success of Ayla hotel in conflict management is indicative of Ayla structure that enables constructive interaction between individuals and groups.
Recruiting special employees who are in charge of helping find solutions and solve managerial issue is essential in Ayla`s group, the best option is to find an experienced Operation Manager.
⦁ Low effective communication levels and charts among leaders and employees
There is a weakness in communications channels, Ayla team should work closely to enhance their ways to communicate, and one of the most effective way is to establish an employee portal where employees can access all the required information that they need to know and understand, including all onboarding initiatives, announcements and hotel news and activities.
Training courses and getting certifies in hotel management and skills can help employees to understand each other better and communicate well.
Power Abuse
A serious action should be taken against who is taking the advantages of its power, authorities, warning letters can be an option to warn them, and removing this power of taking decision can be another action can be taken to solve this serious …show more content…
issue.
Evaluation of the proposed solutions
For our point of view, we have found that the best-proposed solution would be Conflict Management. We believe that conflict management is an essential key that can solve and overcome all the conflicts, issues and potential risks that Ayla hotel is facing, as it helps.
Pros:
⦁ Leads to solving the problem
⦁ Leads to a win-win outcome
⦁ Reinforces mutual trust and respect.
⦁ Builds a foundation for effective collaboration in the future.
⦁ Shared responsibilities of Ayla`s job.
Cons:
⦁ Collaborating may not be practical when timing is crucial and a quick solution or fast response is required
⦁ Requires a commitment from all parties to look for a mutually acceptable solution
⦁ The process takes lots of time and energy.
Recommendations
⦁ From the interview, we would recommend that Ayla hotels leaders improve their work practices within Ayla family.
⦁ Ayla leaders should pay attention to their employees and communicate with them well, opening their doors to them and be able to answer their concerns.
⦁ It is important to identify what intrinsic and extrinsic motivators affect employees and make them more energised to work and feeling happy
⦁ Measure and provide opportunity for self-motivation.
⦁ Develop an efficient communication channel as described in the possible solutions
Action Plan
As we mentioned in the recommendations, an action plan should be taken to improve the overall work, considering motivating employees, communicating effectively, employees’ satisfaction and job satisfaction, removing barriers and conflicts they face by hiring a professional operation manager for this and having fairness and justices in distributing the
power.
References
⦁ Ankli, R. E., & Palliam, R. (2012). Enabling a motivated workforce: exploring the sources of motivation. Development and Learning in Organizations, 26(2), 7-10. doi:10.1108/14777281211201169.
⦁ Ayla vision and mission, (2010) https://www.aylahotels.com/ayla-hotels-resorts/about-us/ last visit 17th April 2018.
⦁ Becton, J. B., Walker, H. J., & Jones-Farmer, A. (2014). Generational differences in workplace behavior. Journal of Applied Social Psychology, 44, 175-189. doi:10
1111/jasp.12208.
⦁ Business USA. (2014). IRS: Business hotel industry overview, complete version.
⦁ Ayla`s employees’ motivation towards the work become low.
⦁ Concerns in employees’ commitments towards Ayla group. (Job Satisfaction)
⦁ Low effective communication levels and charts among leaders and employees.
⦁ Concerns about emotional intelligence control
⦁ Weakness in Leadership skills and style.
⦁ Power abuse by some managers in Ayla
⦁ Issues with conflicts management in Ayla hotels
Suggest Possible Solutions
⦁ When it comes to employees’ motivations:
Leaders should reward their staff for their performances within the hotel; it is a great asset for them to see that managers are appreciating their work with the rewarding system in formal letter or financial raise.
⦁ Employees and Job Satisfactions …show more content…
Managers should consider the value of job satisfaction, which means that managers should implement a healthy work environment and a great balance between employer duties and his/her salary.
Training courses are a great deal to enhance employees` experience and gain more knowledge in hospitality and in Emotional intelligences courses where employees can control their emotions and stress towards their work commitment.
⦁ Conflicts Management
It is an important part in each organization, Ayla hotel should start planning for strategies where they can adjust all employees and guests complains.
The success of Ayla hotel in conflict management is indicative of Ayla structure that enables constructive interaction between individuals and groups.
Recruiting special employees who are in charge of helping find solutions and solve managerial issue is essential in Ayla`s group, the best option is to find an experienced Operation Manager.
⦁ Low effective communication levels and charts among leaders and employees
There is a weakness in communications channels, Ayla team should work closely to enhance their ways to communicate, and one of the most effective way is to establish an employee portal where employees can access all the required information that they need to know and understand, including all onboarding initiatives, announcements and hotel news and activities.
Training courses and getting certifies in hotel management and skills can help employees to understand each other better and communicate well.
Power Abuse
A serious action should be taken against who is taking the advantages of its power, authorities, warning letters can be an option to warn them, and removing this power of taking decision can be another action can be taken to solve this serious …show more content…
issue.
Evaluation of the proposed solutions
For our point of view, we have found that the best-proposed solution would be Conflict Management. We believe that conflict management is an essential key that can solve and overcome all the conflicts, issues and potential risks that Ayla hotel is facing, as it helps.
Pros:
⦁ Leads to solving the problem
⦁ Leads to a win-win outcome
⦁ Reinforces mutual trust and respect.
⦁ Builds a foundation for effective collaboration in the future.
⦁ Shared responsibilities of Ayla`s job.
Cons:
⦁ Collaborating may not be practical when timing is crucial and a quick solution or fast response is required
⦁ Requires a commitment from all parties to look for a mutually acceptable solution
⦁ The process takes lots of time and energy.
Recommendations
⦁ From the interview, we would recommend that Ayla hotels leaders improve their work practices within Ayla family.
⦁ Ayla leaders should pay attention to their employees and communicate with them well, opening their doors to them and be able to answer their concerns.
⦁ It is important to identify what intrinsic and extrinsic motivators affect employees and make them more energised to work and feeling happy
⦁ Measure and provide opportunity for self-motivation.
⦁ Develop an efficient communication channel as described in the possible solutions
Action Plan
As we mentioned in the recommendations, an action plan should be taken to improve the overall work, considering motivating employees, communicating effectively, employees’ satisfaction and job satisfaction, removing barriers and conflicts they face by hiring a professional operation manager for this and having fairness and justices in distributing the
power.
References
⦁ Ankli, R. E., & Palliam, R. (2012). Enabling a motivated workforce: exploring the sources of motivation. Development and Learning in Organizations, 26(2), 7-10. doi:10.1108/14777281211201169.
⦁ Ayla vision and mission, (2010) https://www.aylahotels.com/ayla-hotels-resorts/about-us/ last visit 17th April 2018.
⦁ Becton, J. B., Walker, H. J., & Jones-Farmer, A. (2014). Generational differences in workplace behavior. Journal of Applied Social Psychology, 44, 175-189. doi:10
1111/jasp.12208.
⦁ Business USA. (2014). IRS: Business hotel industry overview, complete version.