Room Divisions

H&C-3-730 Rooms Division Management

Topic 1

Management Functions in Rooms Division

Learning Objectives
Explain the major role of rooms division in a hotel.
Identify the roles and responsibilities of rooms division manager.
Describe the management process in terms of the seven functions of rooms division managers perform to achieve organizational objectives.

Reference text:
Kasavana ML, Brooks RM, Managing Front Office Operations, 8th edition, American Hotel & Lodging
Educational Institute, 2009, chapter 2 and 12.
Reference website: http://www.accor.com/en/recruitment-and-careers/professions-guide/rooms-division-manager-mf.html Topic 1
© Vocational Training Council, Hong Kong

Management Functions in Rooms Division

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H&C-3-730 Rooms Division Management

Introduction to Rooms Division
The rooms division comprises departments and personnel essential to providing the accommodation services that guests expect during a hotel stay. The rooms division generates more revenue than all other divisions combined in most hotels. Rooms division is composed of front office department and housekeeping departments.
Sample operating sections within rooms division in a hotel:
Rooms Division
Front Office

Housekeeping

Front Desk

Floor Cleaning

Concierge

Public Area Cleaning

PBX

Uniform and Linen

Guest Relations

Laundry

Roles and Responsibilities of Rooms Division Manager
Roles: jobs or positions that have a specific set of expectations attached to them.
Responsibilities: a duty or obligation to satisfactorily perform or complete a task
(assigned by someone, or created by one’s own promise or circumstances) that one must fulfill, and which has a consequent penalty for failure.
Roles:
Rooms division manager is a senior management position of a hotel, reports to the hotel general manager, leading the front office and housekeeping departments. He or she is expected to take up the customer relations, team