Here at Student Mail Services at Saint Louis University, we have been a having a reoccurring issue involving two of our handheld scanners.
In regards to scanner #1, the scanner will not turn on at all. We have tried to reset the scanner, and keeping it placed on the dock. It has still showed not signs of power at all.
Also periodically there have been problems with our scanner #3 as well. The scanner freezes up or will automatically sign out of Neopost while being used.
The scanner #2 has not any problems yet but just to avoid anything in the future we would like this one looked at as well.
If possible can we have all of the scanners replaced? What do we need to do in order to resolve these issues with the scanners?