Provide information and advice to customers travelling to an overseas destination.
Travel Documentation
Air France offers paper tickets and e-tickets.
Type of the tickets depends on customers’ expectations. More modern travellers will go for e-tickets while people who doesn’t trust the new technology will chose paper tickets.
The advantages of e-ticket * time-saving, especially when a purchase is made via Internet; * digitally stored tickets in the airline database, which protects traveller against loss, theft, or the fact that people may simply forgot the paper tickets; * possibility to purchase tickets for other persons who are in another city, or for some other reason are unable to buy a ticket themselves. After the purchase the check-in process is the only thing that’s left for them.
Disadvantages of e-ticket
* if traveller has a system crash and don't back up appropriately can lose information
Insurance
The package contains Cancellation Insurance Cover per person per stay £14
The customers can also choose Comprehensive Optimum Insurance which covers holidays cancellation, baggage damage, medical and hospitalisation costs and reimbursement of some unused overland services. The cost of the insurance is £19 per person per stay.
Travel Health
The travellers should contact the GP around eight weeks before the trip to check whether they need any vaccinations or other preventive measures.
If the travellers are visiting France they should obtain a free European Health Insurance Card (EHIC) before leaving the UK. The EHIC is not a substitute for medical and travel insurance, but it entitles people to state provided medical treatment that may become necessary during the trip. Any treatment provided is on the same terms as French nationals, so if a French national is required to pay a fee towards their treatment, visitors would also have to pay the same fee. The EHIC will not cover medical repatriation, ongoing medical treatment or