Server
Server Program
A server position in the restaurant industry is responsible for a major portion of the customer service, communication, and hospitality within a business. The tasks that a job incumbent would perform in this position would help communicate one of these four messages to every guest; “I’m glad you are here,” “We have what you want when you want it,” “You get what you want when you want it,” and lastly “We want you back again.” These messages must be delivered to every guest with a flawless and personalized execution, and with zero defects in the basic service tasks.
A job incumbent in this position is expected to maintain a positive and productive focus not only on the guests, but the employees, and also the principles of the company. This position emphasizes a direct focus on the both the guest’s as well as other employee’s needs. Also a server is expected to fulfill the principle of the company which is, “Great food, and great drinks prepared and served quickly by friendly people in a warm, and friendly atmosphere.” Lastly an expectation of credo meaning; trustworthiness, commitment, positivity, and respect is also necessary for the fulfillment of the task requirements for this position.
I. Job analysis
There are various ways that research and information has been collected for a job analysis and matrices of this position. Personal experience in the profession has been a main means of research, as well as more than six years of observation of the actual tasks involved in the position, from peer incumbents as well as within different companies. The use of actual job descriptions from companies that involve this type of position, as well as conversing with incumbents that actually hold these positions currently has helped to maintain and collect crucial information for an analysis of the tasks expected for this position.
Job Summary
The server position in a restaurant is responsible for a major portion of guest service communication, and
A server position in the restaurant industry is responsible for a major portion of the customer service, communication, and hospitality within a business. The tasks that a job incumbent would perform in this position would help communicate one of these four messages to every guest; “I’m glad you are here,” “We have what you want when you want it,” “You get what you want when you want it,” and lastly “We want you back again.” These messages must be delivered to every guest with a flawless and personalized execution, and with zero defects in the basic service tasks.
A job incumbent in this position is expected to maintain a positive and productive focus not only on the guests, but the employees, and also the principles of the company. This position emphasizes a direct focus on the both the guest’s as well as other employee’s needs. Also a server is expected to fulfill the principle of the company which is, “Great food, and great drinks prepared and served quickly by friendly people in a warm, and friendly atmosphere.” Lastly an expectation of credo meaning; trustworthiness, commitment, positivity, and respect is also necessary for the fulfillment of the task requirements for this position.
I. Job analysis
There are various ways that research and information has been collected for a job analysis and matrices of this position. Personal experience in the profession has been a main means of research, as well as more than six years of observation of the actual tasks involved in the position, from peer incumbents as well as within different companies. The use of actual job descriptions from companies that involve this type of position, as well as conversing with incumbents that actually hold these positions currently has helped to maintain and collect crucial information for an analysis of the tasks expected for this position.
Job Summary
The server position in a restaurant is responsible for a major portion of guest service communication, and
References: Bureau of Labor Statistics, Compensation Survey. (May 2012). Occupational Employment and Wages, Waiters and Waitresses. Retrieved from Bureau of Labor Statistics website: http://bls.gov/oes/current/oes353031.htm Frei, R. L. & McDaniel, M.A. (1998), "Validity of Customer Service Measures in Personnel Selection: A Review of Criterion and Construct Evidence." Human Performance. Hurley, R.F. and Hult, G.T.M. (1998), “Innovation, market orientation, and organizational learning: an integration and empirical examination”, Journal of Marketing. McCrae, R. R., & Costa, P. T., Jr., (2010). NEO Inventories: Professional manual. Lutz, FL: Psychological Assessment Resources, Inc. McCrae, R. R.; Costa, P. T. (1983). "Joint factors in self-reports and ratings: Neuroticism, extraversion and openness to experience". Personality and Individual Differences. National Center for O*NET Development. (2010). Summary Report for: Waiters and Waitresses. (O*Net Report No. 35-3031.00). Retrieved from O*Net Online website: http://www.onetonline.org/link/summary/35-3031.00 Noe, R., Hollenbeck, J., Gerhart, B., & Wright, P. (2013). Human resource management. (8 ed.). New York: The Mcgraw-Hill Companies, Inc. DOI: www.mhhe.co. Scholl, Richard W. "FES." University of Rhode Island. N.p., 2004. Web. 14 Nov. 2012. <http://www.uri.edu/research/lrc/scholl/webnotes/FES.htm>. Scroggins, Dr. W. (Director) (2013). Human Resource Management. Lecture conducted from Missouri State University, Springfield, MO. "Springfield, Missouri." (MO) Profile: Population, Maps, Real Estate, Averages, Homes, Statistics, Relocation, Travel, Jobs, Hospitals, Schools, Crime, Moving, Houses, News, Sex Offenders. N.p., Mar. 2012. Web. 19 Nov. 2012. <http://www.city-data.com/city/Springfield-Missouri.html>.