Shc 31 Questions And Answers
SHC 31: Promote communication in health, social care or children’s and young people’s settings.
Understand why effective communication is important in the work setting.
1.1: Identify the different reasons people communicate.
We all communicate for many different reasons; it allows us to fully participate in society. Below is a spider diagram to show the key reasons to why we communicate:
How these reasons relate to child care:
We communicate to express our feelings, what we need and what we want. Without being able to do this at any age can make us frustrated. For younger children this frustration can lead to them also feeling isolated, so it is important that we try to understand what young children are trying to communicate …show more content…
Building relationships with parents, their children and colleagues ensure that the setting can run smoothly. Maintaining these relationships will account for much of our language and communication used throughout the day.
As human beings we are creative and have our own thoughts and ideas that we need to share with others. Young children will often just come out with things that they are thinking, as they have not yet built up a thought process, where as adults generally tell their thoughts when they need to. Sharing thoughts and ideas about the setting you are in can be beneficial. Speaking up if you think something could be done in a different way or if you are not happy about something can be resolved. Not speaking out can cause tension.
People like to be acknowledged, especially when you are speaking to them. Reassuring people that you are paying attention and listening to what they are saying can be as simple as giving them eye contact. With children and young people they may need a little more, praising them and taking an interest in what they are doing will reassure them that they are being heard and that they are important. The reassurance and acknowledgement of colleagues will also create an effective work
Understand why effective communication is important in the work setting.
1.1: Identify the different reasons people communicate.
We all communicate for many different reasons; it allows us to fully participate in society. Below is a spider diagram to show the key reasons to why we communicate:
How these reasons relate to child care:
We communicate to express our feelings, what we need and what we want. Without being able to do this at any age can make us frustrated. For younger children this frustration can lead to them also feeling isolated, so it is important that we try to understand what young children are trying to communicate …show more content…
Building relationships with parents, their children and colleagues ensure that the setting can run smoothly. Maintaining these relationships will account for much of our language and communication used throughout the day.
As human beings we are creative and have our own thoughts and ideas that we need to share with others. Young children will often just come out with things that they are thinking, as they have not yet built up a thought process, where as adults generally tell their thoughts when they need to. Sharing thoughts and ideas about the setting you are in can be beneficial. Speaking up if you think something could be done in a different way or if you are not happy about something can be resolved. Not speaking out can cause tension.
People like to be acknowledged, especially when you are speaking to them. Reassuring people that you are paying attention and listening to what they are saying can be as simple as giving them eye contact. With children and young people they may need a little more, praising them and taking an interest in what they are doing will reassure them that they are being heard and that they are important. The reassurance and acknowledgement of colleagues will also create an effective work