solving problems and making decisions
“Problems are to be solved, not to be create”
Zbigniew Gaczynski
1.1 In my organisation we produce ready to eat sandwiches, so we need to extra care about hygiene and quality of our products. One of the way we doin it, is sending samples of our products to laboratory for micro testing. From couple months we start receiving bad results on our sandwiches. Thats continous every week now so we've noticed is a problem that need to be solved In shortest time, otherwise it can have a big impact for the company. If some of our customers will be poisoned by our food, than he can sue us or complain to EHO. In cosequence we could be obligate to pay compansation, or in worst scenario our factory can get close by health officer. The owners of this problem, as people responsible for all aspects of production, were me and my colleague Supervisor JO. As the problem has no obvious sollution and it wasn't something that we deal on daily basis I classified it as Difficult Problem I start my investigation with SWOT analysis diagram.
Strengths
- good hygiene standarts
- good staff training
Weaknesses
- staff don't really care
- no enough control
- old machinery
- we can start check in place system
- we can review operations procedures
Opportunities
- some pepole my not understand why is iportant to keep hygiene standarts
- risk of poison customer
- bussines closure
- risk of physical contamination
Threats
2.1 Main symptom of the problem Is continuous bad micro tests results, I have used Ishikawa fishbone diagram to find out where exactly the problem is. In my diagram I enclose possible fails in black boxes, I mark reasons in red and solutions in green. By analyzing the diagram I found next possible problems and solutions:
Procedures we currently using can be old, so we need to review them. (Review shows that procedures where actual)
Ingredients we're using can be contaminated, so we have send them to mictrotests
Zbigniew Gaczynski
1.1 In my organisation we produce ready to eat sandwiches, so we need to extra care about hygiene and quality of our products. One of the way we doin it, is sending samples of our products to laboratory for micro testing. From couple months we start receiving bad results on our sandwiches. Thats continous every week now so we've noticed is a problem that need to be solved In shortest time, otherwise it can have a big impact for the company. If some of our customers will be poisoned by our food, than he can sue us or complain to EHO. In cosequence we could be obligate to pay compansation, or in worst scenario our factory can get close by health officer. The owners of this problem, as people responsible for all aspects of production, were me and my colleague Supervisor JO. As the problem has no obvious sollution and it wasn't something that we deal on daily basis I classified it as Difficult Problem I start my investigation with SWOT analysis diagram.
Strengths
- good hygiene standarts
- good staff training
Weaknesses
- staff don't really care
- no enough control
- old machinery
- we can start check in place system
- we can review operations procedures
Opportunities
- some pepole my not understand why is iportant to keep hygiene standarts
- risk of poison customer
- bussines closure
- risk of physical contamination
Threats
2.1 Main symptom of the problem Is continuous bad micro tests results, I have used Ishikawa fishbone diagram to find out where exactly the problem is. In my diagram I enclose possible fails in black boxes, I mark reasons in red and solutions in green. By analyzing the diagram I found next possible problems and solutions:
Procedures we currently using can be old, so we need to review them. (Review shows that procedures where actual)
Ingredients we're using can be contaminated, so we have send them to mictrotests