Strategies Used to Overcome Barriers to Communication
Task 2- P4, M2 & D1
Strategies Used to Overcome Barriers to Communication
P4 Pick two examples from placement experience that may have been mentioned in the first task. Examples should deal with situations where you or another worker were faced with barriers to effective communication. Explain the strategy used to overcome the barriers met. A strategy is a plan of how things are intended to be done. You may not have done what was intended to the full. Explain your intentions as well as what actually happened in practice and state whether the strategy was effective or not effective.
Example 1: One-to-one interaction
A one-to-one interaction I observed occurred at a Rehabilitation Hospital between a podiatrist and a woman who had a hearing impairment. The podiatrist said “good morning”, introduced herself and told the service user that she was there to trim her toe nails and check her feet. The podiatrist was unaware of the woman’s hearing impairment. The service user used Sign Language but the podiatrist did not know how to communicate in Sign Language. So the podiatrist stood closer to the patient to make sure the patient could see her face and she made a gesture to indicate the feet and repeated slowly what she had said and the patient nodded to show she had understood. The podiatrist’s intention was to ask some questions to the patient regarding her medical history so she wrote down and the patient replied in writing. The podiatrist asked the nurses if there was someone who knew Sign Language but no one could help her. She then asked the patient if any of her visitors or relatives could help if she came the day after. They agreed that the podologist would attend the day after when the woman’s son would be there and he would serve as an interpreter.
The barrier present in this scenario is associated with sensory impairment. Because the service user had a hearing impairment she was not able to receive the verbal messages being sent by the podologist. To
Strategies Used to Overcome Barriers to Communication
P4 Pick two examples from placement experience that may have been mentioned in the first task. Examples should deal with situations where you or another worker were faced with barriers to effective communication. Explain the strategy used to overcome the barriers met. A strategy is a plan of how things are intended to be done. You may not have done what was intended to the full. Explain your intentions as well as what actually happened in practice and state whether the strategy was effective or not effective.
Example 1: One-to-one interaction
A one-to-one interaction I observed occurred at a Rehabilitation Hospital between a podiatrist and a woman who had a hearing impairment. The podiatrist said “good morning”, introduced herself and told the service user that she was there to trim her toe nails and check her feet. The podiatrist was unaware of the woman’s hearing impairment. The service user used Sign Language but the podiatrist did not know how to communicate in Sign Language. So the podiatrist stood closer to the patient to make sure the patient could see her face and she made a gesture to indicate the feet and repeated slowly what she had said and the patient nodded to show she had understood. The podiatrist’s intention was to ask some questions to the patient regarding her medical history so she wrote down and the patient replied in writing. The podiatrist asked the nurses if there was someone who knew Sign Language but no one could help her. She then asked the patient if any of her visitors or relatives could help if she came the day after. They agreed that the podologist would attend the day after when the woman’s son would be there and he would serve as an interpreter.
The barrier present in this scenario is associated with sensory impairment. Because the service user had a hearing impairment she was not able to receive the verbal messages being sent by the podologist. To
References: Argyle, Michael. (1967)The psychology of interpersonal behaviour , Penguin Bales, R. F. 'The equilibrium problem in small groups ' in A. P. Hare, E. F. Borgatta and R. F. Bales (eds.) Small Groups: Studies in social interaction, New York: Knopf. 1965. Hybels, Saundra and Weaver, Richard L. ( 2001) Communicating Effectively 6th. Edition Mc Graw Hill Priest H, Sawyer A, Roberts P, Rhodes S. (2005). ‘A survey of interprofessional education in communication skills in health care programmes in the UK’, Journal of Interprofessional Care, 19(3), 236-250. cited from http://www.cot.co.uk Stretch Beryl and Whitehouse Mary (2010) Health and Social Care Book 1 BTEC National Level 3. Edexel Pearson Education The Hospital and Health Service Performance Division, Victorian Government Department of Health, Melbourne, Victoria. July 2010. Promoting effective communication among healthcare professionals to improve patient safety and quality of care. Cited from http://www.health.vic.gov.au/quality council