Study of Hypothesis
Cummins transforms order management to enable self-service
Cummins partnered with Infosys for creating a demand-driven ‘design anywhere, make anywhere, sell anywhere’ ecosystem.
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Cummins enhances its Integrated Customer Care Solution with Infosys
Cummins, a global power leader, operates in 190 countries through a network of over 500 company-owned and independent distributor locations and 5,200 dealer locations. Cummins Business Services (CBS)... supports employees and other business units through different service lines, including accounting services, human resources services and customer care. CBS partnered with Infosys and launched the Customer Care program to improve customer experience across multiple contact channels such as voice emails and fax. Infosys developed an Oracle Siebel Solution for customer support groups, incorporating Computer Telephony Integration, Service Requests and Activity Management, Oracle Siebel Order Management, and multiple integrations with legacy order fulfillment systems using Fusion Middleware. After the implementation of Customer Care program, a customer satisfaction survey showed an increase in score from 66% in 2008 to 88% in 2010.
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Infosys Oracle EBS R12 upgrade helps MoneyGram automate, cut costs, and prepare for growth
MoneyGram International (MGI) is a US based payment services provider that operates out of more than 200,000 locations in 190 countries, posting revenues worth $1.3 billion. Owing to multiple acquisitions and takeovers, MoneyGram was... saddled with non-synchronous processes and applications in a disparate and complex IT environment. This led to high costs on training and maintenance apart from needing a large headcount to manage the applications. Infosys implemented the Oracle EBS R12 upgrade for general ledger, payables and cash management function areas in a time-bound manner. It upgraded MGI’s existing system and leveraged functionalities in the newer
Cummins partnered with Infosys for creating a demand-driven ‘design anywhere, make anywhere, sell anywhere’ ecosystem.
Read
Cummins enhances its Integrated Customer Care Solution with Infosys
Cummins, a global power leader, operates in 190 countries through a network of over 500 company-owned and independent distributor locations and 5,200 dealer locations. Cummins Business Services (CBS)... supports employees and other business units through different service lines, including accounting services, human resources services and customer care. CBS partnered with Infosys and launched the Customer Care program to improve customer experience across multiple contact channels such as voice emails and fax. Infosys developed an Oracle Siebel Solution for customer support groups, incorporating Computer Telephony Integration, Service Requests and Activity Management, Oracle Siebel Order Management, and multiple integrations with legacy order fulfillment systems using Fusion Middleware. After the implementation of Customer Care program, a customer satisfaction survey showed an increase in score from 66% in 2008 to 88% in 2010.
View Complete Abstract | Download
Infosys Oracle EBS R12 upgrade helps MoneyGram automate, cut costs, and prepare for growth
MoneyGram International (MGI) is a US based payment services provider that operates out of more than 200,000 locations in 190 countries, posting revenues worth $1.3 billion. Owing to multiple acquisitions and takeovers, MoneyGram was... saddled with non-synchronous processes and applications in a disparate and complex IT environment. This led to high costs on training and maintenance apart from needing a large headcount to manage the applications. Infosys implemented the Oracle EBS R12 upgrade for general ledger, payables and cash management function areas in a time-bound manner. It upgraded MGI’s existing system and leveraged functionalities in the newer