TANGLEWOOD CASE
Staffing Organizations
Management 364
Tanglewood Case 6
Question 1:
Major KSAO Category Necessary for Selection.
Key:
1 – Y/N Yes or No
2 – EDC Education
3 – EXC Experience
4 – MAE Marshfield Applicant Exam
5 – RKT Retail Knowledge Test
MAJOR KSAO CATEGORY
Y/N
EDC
EXC
MAE
RKT
Communication/Speaking Skill
Y
X
X
-
-
Knowledge of Organizational Policies & Regulations
N
-
-
-
-
Skill in Judgment and Decision Making
Y
-
-
X
-
Skill in Managing Personnel Resources
Y
X
-
-
-
Knowledge of Customer Service Principles
Y
X
X
-
-
Ability to Reason Inductively
Y
-
-
X
-
Knowledge of Personal Management Regulations
Y
X
X
-
-
Knowledge of Retail Management Policies & Practices
Y
X
-
-
-
Abilities to develop solutions within prescribed parameters
Y
X
-
X
-
Skill In Interpreting & Analyzing Financial Data & Performing Financial Operations
Y
X
X
X
-
Question #3
Our interview process today will last approximately 30 minutes and consist of 10 questions. The 5 behavior questions will be based on your work and life experiences. The next 5 questions will be based on how you would handle particular situations. Before answering any of the questions please take a few seconds to think about the questions and your responses.
Behavior Questions:
1. Tell of a time when you had to lead your team to achieve goals set by management.
2. Give a time when one of your suggestions was put into practice by your supervisor.
3. Give an example of an occasion in which you had to conform to a policy that you did not agree with.
4. Tell of a time when you had to use your fact finding skills to gain information and/or knowledge to solve a problem.
5. Tell of a time when you went above and beyond to help a customer.
Situational Questions:
6. Management asks you to design and implement a new display that will promote the new store product to increase sales. How would you handle?
7. You realize a
Management 364
Tanglewood Case 6
Question 1:
Major KSAO Category Necessary for Selection.
Key:
1 – Y/N Yes or No
2 – EDC Education
3 – EXC Experience
4 – MAE Marshfield Applicant Exam
5 – RKT Retail Knowledge Test
MAJOR KSAO CATEGORY
Y/N
EDC
EXC
MAE
RKT
Communication/Speaking Skill
Y
X
X
-
-
Knowledge of Organizational Policies & Regulations
N
-
-
-
-
Skill in Judgment and Decision Making
Y
-
-
X
-
Skill in Managing Personnel Resources
Y
X
-
-
-
Knowledge of Customer Service Principles
Y
X
X
-
-
Ability to Reason Inductively
Y
-
-
X
-
Knowledge of Personal Management Regulations
Y
X
X
-
-
Knowledge of Retail Management Policies & Practices
Y
X
-
-
-
Abilities to develop solutions within prescribed parameters
Y
X
-
X
-
Skill In Interpreting & Analyzing Financial Data & Performing Financial Operations
Y
X
X
X
-
Question #3
Our interview process today will last approximately 30 minutes and consist of 10 questions. The 5 behavior questions will be based on your work and life experiences. The next 5 questions will be based on how you would handle particular situations. Before answering any of the questions please take a few seconds to think about the questions and your responses.
Behavior Questions:
1. Tell of a time when you had to lead your team to achieve goals set by management.
2. Give a time when one of your suggestions was put into practice by your supervisor.
3. Give an example of an occasion in which you had to conform to a policy that you did not agree with.
4. Tell of a time when you had to use your fact finding skills to gain information and/or knowledge to solve a problem.
5. Tell of a time when you went above and beyond to help a customer.
Situational Questions:
6. Management asks you to design and implement a new display that will promote the new store product to increase sales. How would you handle?
7. You realize a