Td Analysis Based on the Three Organizational Lenses

Table of Contents

Introduction.…………………………………………………………………………………………...1
Strategic Design Aspect.…………………………………………………………………………...2
Grouping.……………………………………………………………………….............…….…...2
Task …………………………………………………………………………………...……….....4
Linking………………………………………………………………………………...………......5
Alignment……………………………………………………………………………...……….....6
Political Perspective……………………………………………………………………….....8
Interests…………………………………………………………………….…………..……….....8
Power and Influence……………………………………………………….….……….………...10
Culture Aspect……………………………………..………………...……………………....12
Symbolism – Artifacts…………………………………………………………...……………....12
Values………………………………………….………………………………...……………....13
Assumptions…………………………………………………………………………..……….....13
Processes – Routines and Relationships……………………………………………....………....15
Sub Cultures…………………………………………………………………………..……….....15
Integration: All 3 Lenses………………………………………………………..………....17
Interviews…………………………………………………………….…..………....Appendix A
Interview 1 ………………………………………………………………………….………....A19
Interview 2 ………………………………………………………………………….………....A22
Organization Charts………………………………………………........………...Appendix B
Figure 1.1 – The Different Business Units of TDBFG..………………….…………..………..B26
Figure 1.2 – Relationships between Different Departments in TD..…………………..……….B27
Figure 1.3 – Levels of Administration at TD Canada Trust .………………………..................B28
Figure 1.4 – Power Grid………………………………………………………………………..B29
Introduction
Working at one of North America’s leading banks – the Toronto Dominion Bank – would surely open a lot of doors for anyone looking to begin a career in the financial services industry. Serving more than 22 million clients at 2450 branches in Canada and the United States, the bank has been awarded the prestigious J.D. Power and Associates award 7 years in a row. This demonstrates the high calibre of its employees and management, both of which receive the utmost quality of training.
Since its inception in 1856, the bank