The purpose for team coaching is to strengthen synergy within the team.
After we analyzed your company’s information, we found that work coordination between older and younger staff in your company can be improved in order to make daily operation more efficient.
In addition, we think that communication is an important factor for every service team which aims at delivering high quality services to their customers. Therefore, we suggest that team communication channels can be increased and modified, not only between older and younger staff, but also the top down communication channels.
In order to increase the value for the team, we have developed a customized team coaching service for all the staff (25 EMOs, 5 SEMOs, 1CEMO).
Now I am going to talk about the details of it.
1. Personality and behavior assessments
Myers-Briggs Type Indicator (MBTI) or DiSC Personal Profile Assessment
The assessment is simply a written questionnaire which is used to help gain greater understanding about one's personality and that of others. The purpose here is to figure out individual personality traits which direct their daily performance. Also, to identify common group behaviors, as well as to demonstrate gaps in perception and thinking. As a result, everyone can have the opportunity to think more openly, and to work together in a manner that creates shared group understanding and increases effectiveness.
2. Team Building Activities
There will be two to three team building activities which require the cooperation of the whole team. Before the start of the activities, the objectives of them will be clearly explained to the staffs. All activities emphases on communication and cooperation. We hope to help building up mutual understanding and trust between team members.
3. Relate activities to their job
All the activities would become meaningless if the staffs cannot get the underlining messages. Therefore, a debriefing session would need to be conducted in