Team B NETW 600 Course Final Project Paper
Travel Agency, Inc.
Table of Contents
I. Executive Summary 3
II. Background Definition 3
a) Trends and Projections 4
b) Competition 4
III. Problem Definitions 5
a) Infrastructure 5
1. Cabling 5
2. Disaster Recovery 5
3. Equipment Life Cycles 6
b) Security 6
c) No Internal VoIP 6
d) Inability to Switch to Telecommute Employees 6
e) Turnover Rate 6
f) E-Commerce 6
g) Reducing Infrastructure Costs 7
h) Call-Volume Efficiency 7
IV. Requirements Definition 7
a) Project Goals and Objectives 7
b) Project Assumptions 8
1. Current Configuration of Network 8
2. Data Volumes, Measurements, and Details 9
c) Existing Customer Equipment 10
d) Identification of Business Issues and Requirements 11
e) Budget Requirement 11
V. Network Design 12
a) Approaches 12
1. Alternative 1 12
2. Alternative 2 18
b) Comparison of Alternatives 20
1. Cost Differences 20
2. Workflow Differences 21
3. Reliability 24
4. Maintenance 24
5. Performance 24
VI. Findings, Conclusions, Recommendations 25
VII. Implementation Plan 25
References 28
Appendix A 30
Appendix B 31
Appendix C 32
Appendix D 33
Appendix E 36
Appendix F 37
I. Executive Summary
Travel Agency, Inc. is a large travel firm that was founded in 1999. They pride themselves on personal relationships along with fast and accurate customer service. Travel Agency, Inc. currently has five locations in Los Angeles, New York, Atlanta, Dallas and Chicago. Travel Agency, Inc. is looking to cut down on operating costs and focus on expanding their business. Part of this growth process is to switch to a telecommuting business model. The original business model consisted of workers in dedicated call centers. This is costly due to other travel agencies having lower overhead through utilization of self-service websites. By eliminating the overhead cost of a building rental, Travel Agency, Inc. will create flexibility, better customer service, and increased productivity. This also creates a home-based virtual office environment. This will help
Table of Contents
I. Executive Summary 3
II. Background Definition 3
a) Trends and Projections 4
b) Competition 4
III. Problem Definitions 5
a) Infrastructure 5
1. Cabling 5
2. Disaster Recovery 5
3. Equipment Life Cycles 6
b) Security 6
c) No Internal VoIP 6
d) Inability to Switch to Telecommute Employees 6
e) Turnover Rate 6
f) E-Commerce 6
g) Reducing Infrastructure Costs 7
h) Call-Volume Efficiency 7
IV. Requirements Definition 7
a) Project Goals and Objectives 7
b) Project Assumptions 8
1. Current Configuration of Network 8
2. Data Volumes, Measurements, and Details 9
c) Existing Customer Equipment 10
d) Identification of Business Issues and Requirements 11
e) Budget Requirement 11
V. Network Design 12
a) Approaches 12
1. Alternative 1 12
2. Alternative 2 18
b) Comparison of Alternatives 20
1. Cost Differences 20
2. Workflow Differences 21
3. Reliability 24
4. Maintenance 24
5. Performance 24
VI. Findings, Conclusions, Recommendations 25
VII. Implementation Plan 25
References 28
Appendix A 30
Appendix B 31
Appendix C 32
Appendix D 33
Appendix E 36
Appendix F 37
I. Executive Summary
Travel Agency, Inc. is a large travel firm that was founded in 1999. They pride themselves on personal relationships along with fast and accurate customer service. Travel Agency, Inc. currently has five locations in Los Angeles, New York, Atlanta, Dallas and Chicago. Travel Agency, Inc. is looking to cut down on operating costs and focus on expanding their business. Part of this growth process is to switch to a telecommuting business model. The original business model consisted of workers in dedicated call centers. This is costly due to other travel agencies having lower overhead through utilization of self-service websites. By eliminating the overhead cost of a building rental, Travel Agency, Inc. will create flexibility, better customer service, and increased productivity. This also creates a home-based virtual office environment. This will help
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