Teladoc Operations Management Analysis

Teladoc Inc.: Operations Management & Forces The forces that have shaped the operations management of Teladoc Inc. in recent years include advancements of technology, health care law and policy, and consumer demand. The health care industry is constantly changing to meet the needs of a complex patient population. Advancements of technology and scientific knowledge has changed the patient care experience from a file-based or analog health care delivery system to a virtual health care delivery platform. Technology is a significant force in health care that is driving consumer demand, improving access to quality patient care, reducing health care cost, and increasing patient satisfaction. Teladoc is a technology-based company that offers advanced
utilizes a consultative approach to delivery technology that works the way that health care organizations and providers need the system to work (Teladoc, 2017). The consultative approach is a technique that requires Teladoc to understand the demand of health care consumers before developing telehealth products. It is important to note that consumers in health care include patients, providers, health care plans, insurers, employers, and the government. Teladoc uses the consultative approach to create a pathway to implement telehealth services as an asset that adds value and quality, while also aligning with the goals of the organizations (Teladoc,
Foley & Lardner LLP (2015) conducted a survey in 2014 revealing the key obstacles to implementation of telemedicine is the lack of national standards for reimbursements. Expanding reimbursement and payment opportunities are two key trends that will see traction in 2016 as the demand for telehealth services continues to increase (Foley & Lardner, 2015). States are also predicted to develop telehealth reimbursement policies that due the increased demand for telehealth services and the willingness of patients to pay for the services (Foley & Lardner,