Preview

Telephone Consumer Protection Act

Better Essays
Open Document
Open Document
1189 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Telephone Consumer Protection Act
Telephone Consumer Protection Act

Has your family time or evening dinner ever been interrupted by a call from a telemarketer? If so, you’re not alone. The Telephone Consumer Protection Act was first passed by congress in 1991 in response to consumer concerns about the growing number of unsolicited telephone marketing calls to their homes and the increasing use of automated and prerecorded messages. (Unwanted) Signed into law by President Bush as Public Law 102-243, the Telephone Consumer Protection Act of 1991 amended the Communications Act of 1934. (Wikipedia) The Federal Communications Commission rules and regulations implementing the act went into effect on December 20, 1992. (TCPA) From a telephone marketer’s viewpoint, the most significant part of the Telephone Consumer Protection Act regulations concern commercial solicitation calls made to residences. Those making the calls are required to: 1) Limit the calls to the period of time between 8 A.M. and 9 P.M., 2) Maintain a “Do Not Call List” and honor any requests to not be called again, 3) Have a clearly written policy, available upon request, 4) Have a clearly defined training program for their personnel making the telephone solicitations, 5) If you are a service bureau, forward all requests to be removed from a list to the company on whose behalf you are calling, 6) Prerecorded or autodialed calls cannot engage two or

more lines of a multi-line business or to any emergency number, and 7) calls cannot be made with artificial voices or recordings to cell phone or to any service in which the recipient is charged for the call. (TCPA) The above requirements are strict, and if not abided by, fines or suspensions against companies may be issued by the Federal Communications Commission. The national do-not-call list was created under the Telephone Consumer Protection Act of 1991 to allow consumers the option of opting out of these unwanted marketing or solicitation calls. Once you have placed your home



Cited: “Action Line: Robocalls Must Let You Opt Out”. Tulsa World. Web. 14 Apr. 2012. “Spam Invades a Last Refuge, the Cellphone”. The New York Times. Web. 10 Apr. 2012. “Telephone Consumer Protection Act of 1991”. Wikipedia. Web. 10 Apr. 2012. “Telephone Consumer Protection Act (TCPA).” 302 Found. Web. 10 Apr. 2012. “Unwanted Telephone Marketing Calls.” Home. Web. 15. Apr. 2012.

You May Also Find These Documents Helpful

  • Powerful Essays

    Gm520 Week2

    • 942 Words
    • 4 Pages

    The agency that controls this regulation is the Federal Trade Commission (FTC). The proposal involves protecting the privacy of consumers, by giving them a choice in whether or not they will not to receive telemarketing calls, by adding themselves to a “Do Not Call” List. The proposal has gone through several revisions already. In this most recent proposal, it is in regards to the fees charged to agencies who which to receive access to the list, and further how the rules surrounding the list once they obtain access, most importantly being that they will not be able to share the list and spilt the fees associated with the list.…

    • 942 Words
    • 4 Pages
    Powerful Essays
  • Satisfactory Essays

    Unit 2 Assignment 1

    • 603 Words
    • 3 Pages

    The Telecommunications Act of 1996 says that Baby Bells have to sell space on their existing landline…

    • 603 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    - Listen carefully to find out the reason the person is calling and respond appropriately - - SECURITY--If…

    • 5740 Words
    • 23 Pages
    Good Essays
  • Good Essays

    Years ago, actually decades ago, phone calls were connected manually, by a PBX operator - an actual person. Since automation took the place of live operators, I don’t think most people have given much thought as to how they are actually able to make a phone call. You just pick up your phone, and dial the number, easy breezy. That’s exactly how it should be for the end user.…

    • 698 Words
    • 2 Pages
    Good Essays
  • Good Essays

    Unit 107

    • 1747 Words
    • 7 Pages

    Modern telephone systems offer a variety of features. Some are essential communication tools; other features that people will likely use on a more discretionary basis. One common and frequently used feature of today’s telephone systems is voice mail. If you can’t take am incoming call, voice mail allows callers to record messages which you can access at your convenience. An auto-attendant feature, useful for businesses, consists of a centralized recorded message to greet callers and direct their calls to the right numbers. You can use a phone systems conference – calling feature to allow a number of people to participate in a call at the same time. Each system allows different numbers of people to participate, and all remain on the call until they hang up. Telephone systems offer various features for managing incoming calls, one useful feature is call transfer, which allows me to transfer calls from my number to another number. Another much used feature is call holding if you are on the phone and receive an incoming call, you can put the first call on hold and attend to the second call. One more feature within the trust is call mute/secrecy, with allows me to mute the call so that the person on the other end of the phone can’t hear what I’m discussing, which helps with confidentiality because they can’t hear client or patient information.…

    • 1747 Words
    • 7 Pages
    Good Essays
  • Good Essays

    NVQ2 Assessment 2

    • 3452 Words
    • 14 Pages

    Businesses have policies how to answer and make call. When receiving call we might wait for certain number of rings to answer the call, we should answer it by introducing the company name and my name. We should identify the caller’s name and his needs. We would give the caller the best help as we can. We might answers colleague’s extensions if they are not answering.…

    • 3452 Words
    • 14 Pages
    Good Essays
  • Good Essays

    1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.…

    • 5146 Words
    • 21 Pages
    Good Essays
  • Powerful Essays

    unit 10 p1

    • 1893 Words
    • 7 Pages

    Not to be confused with “telesales” (which is a method of selling), the telephone interview allow quicker feedback than a postal survey. However, potential customers are often wary of being called and may be reluctant to give anything other than short answers…

    • 1893 Words
    • 7 Pages
    Powerful Essays
  • Good Essays

    Business Admin Level 2

    • 2743 Words
    • 11 Pages

    The purpose of giving a positive image of myself and of the business when making and receiving telephone calls is to promote the business in its best light and provide a professional service right from the start to every costumer or potential costumer. Offering the best possible service should be paramount from the very first moment of answering and making business calls.…

    • 2743 Words
    • 11 Pages
    Good Essays
  • Good Essays

    Almost every business have procedures how to answer or receive telephone calls. When the person is answering the phone is automatically responsible for positive or negative reputation of the business, that's why is very to follow those procedures promptly to achieve a professional standards.…

    • 765 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Captioned Telephone is a new product of Ultratec, being tested in several states. CapTel is an innovative service in which the operators repeat the words of the hearing party into an automatic speech recognition system for rapid transcription. Voice and data are carried on one line so that the hard of hearing or deaf user can monitor the speech as well as see the transcription. The CapTel phone is set up for "dial through" so that the user does not need to dial the relay service first.…

    • 416 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Crisis Intervention

    • 1910 Words
    • 8 Pages

    Law enforcement across the United States encounter many routine calls each day. Some dealing with domestic…

    • 1910 Words
    • 8 Pages
    Powerful Essays
  • Powerful Essays

    Abc Law

    • 43627 Words
    • 175 Pages

    (*) Certain mobile telephone operators do not allow access to 00 800 numbers, or these calls may be billed.…

    • 43627 Words
    • 175 Pages
    Powerful Essays
  • Satisfactory Essays

    Swot analysis

    • 800 Words
    • 5 Pages

    ·Users tend to switch to other telco with the existing number remains with no extra cost.…

    • 800 Words
    • 5 Pages
    Satisfactory Essays
  • Satisfactory Essays

    What is the responsibility of business such as AT&T or Verizon in this matter? What are the ethical, social, and political issues raised by a business such as Phone Company working with the government in this fashion?…

    • 511 Words
    • 3 Pages
    Satisfactory Essays