1 Charlie’s approach to quality and service will affect his company’s performance in an excellent way. He is the first to arrive at his office. His head is full of ideas, and his heart is full of confidence. He clearly knows his colleagues’ strengths and what’s expected of them for their jobs. He could build on his strengths by traveling with each of the sales reps and coaching them. Inez, the owner of the company, offers him the first sales manager of the company, since he is far and away the best sales rep on the team. He also has extensive knowledge of the company’s product mix.
2 Planning. This is a very good way to carry out his function. He systematically makes decisions about the goals which is his department meets or exceeds