The Emotional Effect
The Emotional Effect:
A Study of Emotions in the Workplace
Tyler Burns
University of Central Oklahoma
Interpersonal Communication 4113
Dr. Carlon
April 7, 2013
Introduction In every aspect of life, emotions play a part of each and every interaction of one’s day. A person’s mood can set the pace in all situations, unique or not. This paper will specifically target the emotional setting involved in the workplace and how employee emotions can directly affect the flow of the workplace. According to the Research Journal of Business Management, emotion can be defined as “a complex feeling state accompanied by physiological arousal and overt behaviors (Gopinath, 2011). An emotion is considered something that is expressed. An employee’s emotions can have a positive and negative effect on the overall flow of the workplace. Originally, it was planned to include several points to be discussed throughout the duration of the paper. However, it was found that the overall theme of the paper was too broad and needed to be narrowed down in an attempt to strengthen the quality of the paper. The overall goal of this paper is to prove the theory that in the workplace, an employee’s emotions can have a direct affect on the success of the workplace environment. The discussion will begin explaining how emotions are linked to social norms that are expressed by individuals and how they can influence the workplace. In explaining social norms, the chance for emotional contagion will be discussed. Emotional contagion means that emotions can be passed from person to person. With this in mind, there lies an opportunity for consequences to stem from negative emotions being passed from person to person. These consequences can have an impact on the flow of the workplace and even the interpersonal relationships one has with his or her colleagues. Here lies a significant factor that can influence the pace or flow of an organizational setting. It is
A Study of Emotions in the Workplace
Tyler Burns
University of Central Oklahoma
Interpersonal Communication 4113
Dr. Carlon
April 7, 2013
Introduction In every aspect of life, emotions play a part of each and every interaction of one’s day. A person’s mood can set the pace in all situations, unique or not. This paper will specifically target the emotional setting involved in the workplace and how employee emotions can directly affect the flow of the workplace. According to the Research Journal of Business Management, emotion can be defined as “a complex feeling state accompanied by physiological arousal and overt behaviors (Gopinath, 2011). An emotion is considered something that is expressed. An employee’s emotions can have a positive and negative effect on the overall flow of the workplace. Originally, it was planned to include several points to be discussed throughout the duration of the paper. However, it was found that the overall theme of the paper was too broad and needed to be narrowed down in an attempt to strengthen the quality of the paper. The overall goal of this paper is to prove the theory that in the workplace, an employee’s emotions can have a direct affect on the success of the workplace environment. The discussion will begin explaining how emotions are linked to social norms that are expressed by individuals and how they can influence the workplace. In explaining social norms, the chance for emotional contagion will be discussed. Emotional contagion means that emotions can be passed from person to person. With this in mind, there lies an opportunity for consequences to stem from negative emotions being passed from person to person. These consequences can have an impact on the flow of the workplace and even the interpersonal relationships one has with his or her colleagues. Here lies a significant factor that can influence the pace or flow of an organizational setting. It is
References: Byron, K. (2007). Male and female managers’ ability to ‘read’ emotions: Relationships with supervisor’s performance ratings and subordinates’ satisfaction ratings. Journal of Occupational and Organizational Psychology, 80, 713-733. (Byron, 2007) DeVito, J Gopinath, R. (2011). Employees ' emotions in workplace. Research Journal of Business Management, 5(5), 1-15. (Gopinath, 2011) Miller, K (Miller, 2007) O 'Neill, O (O 'Neill, 2009) Williams, M (Williams, 2007) EMOTIONAL EFFECT 1