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The Influence of TripAdvisor Consumer-Generated Travel Reviews on Hotel Performance

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The Influence of TripAdvisor Consumer-Generated Travel Reviews on Hotel Performance
The Influence of TripAdvisor Consumer-Generated Travel
Reviews on Hotel Performance
Pasi Tuominen

University of Hertfordshire Business School Working Paper (2011)
University of Hertfordshire Business School Working Papers are available for download from https://uhra.herts.ac.uk/dspace/handle/2299/5549 and also from the British Library: www.mbsportal.bl.uk
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The Business School at the University of Hertfordshire (UH) employs approximately 150 academic staff in a state-of-the-art environment located in Hatfield Business Park. It offers 17 undergraduate degree programmes and 21 postgraduate programmes; there are about 80 research students, mostly working at doctoral level.
Business School staff are active in research in numerous areas, including complexity theory, institutional economics, economic modelling, efficiency measurement the creative industries, employment studies, finance, accounting, statistical methods and management science.
The University of Hertfordshire is the UK’s leading business-facing university and an exemplar in the sector. In
2010 it won the Entrepreneurial University of the Year Award. It is one of the region’s largest employers with over 2,700 staff and a turnover of £235million. In the 2008 UK Research Assessment Exercise it was given the highest rank for research quality among the



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The language of tourism: A sociolinguistic perspective. Wallingford, UK: CAB International. Dellarocas, C., 2003. The digitization of word of mouth: Promise and challenges of online feedback mechanisms Etcnewmedia.com., 2009. New media review – from the European travel commission: online travel market. eMarketer., 2008. First summer vacation stop: the Internet. Fesenmaier, D. R., 2007. Introduction: challenging destination promotion. Journal of Travel Research, 46(1), 3–4. Fodness, D., & Murray, B., 1998. A typology of tourist information search strategies. Journal of Travel Research, 37(2), 108–119. Friedman, T. L., 2006. The world is flat. New York: Farrar, Straus and Giroux. Goldenberg, Jacob, Barak Libai, & Eitan Muller, 2001. Talk of the Network: A Complex Systems Look at the Underlying Process of Word-of-Mouth Gretzel, U., 2006. Consumer generated content – trends and implications for branding. e-Review of Tourism Research, 4(3), 9–11. Gretzel, U., & Yoo, K. H., 2008. Use and impact of online travel reviews. In P. O’Connor, W. Höpken, & U. Cromie, J. G. & Ewing, M. T., 2009. The rejection of brand hegemony. Journal of Business Research, 62 (2), 218-230 Gursoy, D., & McLeary, K. W., 2004. An integrated model of tourists’ information search behavior. Annals of Tourism Research, 31(2), 343–373. Henzinger, M., 2007. Search technologies for the Internet. Science, 317(5837), 468–471. Hennig-Thurau, T., Gwinner, K., Walsh, G., & Gremler, D., 2004. Electronic word-of- mouth via consumeropinion platforms: what motivates consumers to articulate themselves on the Internet? Journal of Interactive Marketing, 18(1), 38–52. Hoeffler, S., & Ariely, D., 1999. Constructing stable preferences: a look into dimensions of experience and their impact on preference stability Hopkins, H., 2008. Hitwise US travel trends: how consumer search behavior is changing. Available from. Hwang, Y. H., Gretzel, U., Xiang, Z., & Fesenmaier, D. R., 2006. Information search for travel decisions. In D Keller, K. L., 1993. Conceptualizing, measuring and managing customer-based brand equity. Journal of Marketing, 57(1), 1–22. nd Krippendorff, K., 2004 Leiper, N., 1979. The framework of tourism: towards a definition of tourism, tourist, and the tourist industry. Leiper, N., 1990. Tourist attraction systems. Annals of Tourism Research, 17(3), 367–384. Leiper, N., 2008. Why ‘the tourism industry’ is misleading as a generic expression: the case for the plural variation, ‘tourism industries’ Litvin, S. W., Goldsmith, R. E., & Pan, B., 2008. Electronic word-of-mouth in hospitality and tourism management Litvin, S. W., Goldsmith, R. E., & Pan, B., 2008. Electronic word-of-mouth in hospitality and tourism management Mack, R. W., Blose, J. E., & Pan, B., 2008. Believe it or not: credibility of blogs in tourism. Journal of Vacation Marketing, 14(2), 133–144. Nedungadi, P., 1990. Recall and consumer consideration sets: influencing choice without altering brand evaluations Pan, B., & Fesenmaier, D. R., 2006. Online information search: vacation planning process. Annals of Tourism Research, 33(3), 809–832. Pan, B., MacLaurin, T., & Crotts, J. C., 2007. Travel blogs and their implications for destination marketing. Pearce, P., 1982. The social psychology of tourist behavior. Oxford: Pergamon Press. Prescott, L., 2006. Hitwise US travel report. Available from. http://www.hitwise.com/registrationpage/hitwise-us-travel-report.php. Priester, J., Nayakankuppam, D., Fleming, M., & Godek, J., 2004. The ASC model: the influence of attitudes and attitude strength on consideration and choice Pudliner, B. A., 2007. Alternative literature and tourist experience: travel and tourist Weblogs. Journal of Tourism and Cultural Change, 5(1), 46–59. Pühringer, S., & Taylor, A., 2008. A practitioner’s report on blogs as a potential source of destination marketing intelligence Roberts, J., & Lattin, J., 1991. Development and testing of a model of consideration set composition. Journal of Marketing Research, 28(4), 429–440. Schmallegger, D., & Carson, D., 2008. Blogs in tourism: changing approaches to information exchange.

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